Anisha Asharuff
Summary
Highly effective in leading and directing large scale transformation programs, Business process reengineering, Performance Improvement projects to streamline business's and process for maximum effectiveness and efficiencies. Two decades of progressive experience in consulting, program management , project management and Quality assurance in Airline areas - Finance, Cabin Crew Management, Customer Experience, Human Resource & Healthcare.
Certified PMP, PSPO and Agile Methodology expert
Overview
22
22
years of professional experience
Work History
Manager Transformation & System Integration
Qatar Airways
12.2022 - Current
- LEAD CONCEPT-TO-LAUNCH OF Airline Medical strategy, Collaborate cross-functional teams in all phases of produce multiple business cases.
- Conducted due diligence, diagnostic audits and driving multiple transformation programs and projects through lean transformations, Process reengineering and Standardizations
- Influenced cross-functional expectations while maintaining product scope
- Defined product vision and built trust by maintaining timeline, managing requirements and deadlines
- Established PMO for Group Medical Division , Implemented Hospital Management system for Airline Mandatory regulatory services.
- Leading own team and leading transformation programs across department
Senior Systems Analyst
Qatar Airways
08.2005 - 02.2014
- Lead Support teams on various domains like cabin crew services, ERP Finance, Non ERP Finance and HR over the past 8 years. Worked with CMC's, Application support contracts, managed Change Requests. Vendor management. Worked closely with Business and IT management. Stakeholder management.
- Oracle ERP Technofunctional support to HR, Finance, Receivables , Payables and Inventory Modules
- Business Analyst and Implementation lead for Revenue Management, Airline Accrual Management and Ticket Reconciliation legacy applications
- Business Analyst and Implementation lead for Navision product implementation in Qatar Duty Free, Qatar Distribution Company
- Lead Support teams on various domains like cabin crew services, ERP Finance, Non ERP Finance and HR over the past 8 years. Worked with CMC's, Application support contracts, managed Change Requests. Vendor management. Worked closely with Business and IT management. Stakeholder management.
-
Senior Systems Analyst
Qatar Airways
08.2005 - 02.2014
- Lead Support teams on various domains like cabin crew services, ERP Finance, Non ERP Finance and HR over the past 8 years. Worked with CMC’s, Application support contracts, managed Change Requests. Vendor management. Worked closely with Business and IT management. Stakeholder management.
- Oracle ERP Technofunctional support to HR, Finance, Receivables , Payables and Inventory Modules
- Business Analyst and Implementation lead for Revenue Management, Airline Accrual Management and Ticket Reconciliation legacy applications
- Business Analyst and Implementation lead for Navision product implementation in Qatar Duty Free, Qatar Distribution Company
- Lead Support teams on various domains like cabin crew services, ERP Finance, Non ERP Finance and HR over the past 8 years. Worked with CMC’s, Application support contracts, managed Change Requests. Vendor management. Worked closely with Business and IT management. Stakeholder management.
Manager Transformation & Project Integration
Qatar Airways
01.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Systems Analysts
Mannai Corporation
03.2002 - 07.2005
- Established effective relationships with key stakeholders across departments to facilitate collaboration on critical projects.
- Implementations lead of the Mannai Corporation ERP product “ManERP” - Finance, HR, Accounts Payable, Accounts Receivable modules. Implemented in Halul , Al Mana , Toyota etc
- Technofunctional Oracle ERP Consultant for GL, Accounts Payable , Accounts Receivable, HR and Inventory module. Implemented ERP in Qatar Airways, Hamad Medical, Al Mana etc.
Education
BTech - Electrical & Computer Engineering
INTERNATIONAL INSTITUTE oF INFORMATION TECHNOLOGY
Hyderabad, IN08.2014
Master of Science - Computer Engineering Technology
CALICUT UNIVERSITY
Kerala, India08.1999
Skills
- Visionary , Adaptable
- Design thinking and Human centric approach
- Consulting , Analysis
- Technical and Functional knowledge
- Leadership and Business partnership
- Strategic and tactical
- Result Oriented Achiever
- Well versed with Project Management Tools and Techniques
- Strong domain knowledge in Airline Finance, Cabin Service Management & Customer experience areas
Timeline
Manager Transformation & Project Integration
Qatar Airways
01.2023 - Current
Manager Transformation & System Integration
Qatar Airways
12.2022 - Current
Senior Systems Analyst
Qatar Airways
08.2005 - 02.2014
Senior Systems Analyst
Qatar Airways
08.2005 - 02.2014
Systems Analysts
Mannai Corporation
03.2002 - 07.2005
BTech - Electrical & Computer Engineering
INTERNATIONAL INSTITUTE oF INFORMATION TECHNOLOGY
Master of Science - Computer Engineering Technology
CALICUT UNIVERSITY
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