Anisha Bafna

• Partner with hiring managers to understand hiring needs, business strategy, and candidate requirements and develop an appropriate search strategy.
• Understand clients' needs; elicit key client feedback and incorporate this information into ongoing job searches.
• Research, market mapping, and support the team with unique sourcing channels and effective ways of targeting passive candidates.
• To attract the talent pool and maintain a candidate database in the Application Tracking System (ATS) and the Internal system.
• Being part of the Tech Team I have handled most of the Tech requirements for the Mid and Senior level for the Indian and African markets.

Significant highlights:

• Have managed to bill 1.25 crore first year in the organization.
• Been appreciated to close roles in narrow timelines.
• Been part of the firm building initiatives as well as internal hiring.

• Execute Employee satisfaction survey
• Being a mediator between managers and team members regarding grievance resolution
• As part of the HR Operational team, took care of employee engagement at different locations
• My profile involved traveling to any new food court which was opened in India and taking care of Induction, orientation, and joining formalities for new joiners
• Monthly, quarterly, and yearly MIS for the Head of HR

Significant highlights:

• Initiated and implemented an Employee retention strategy that reduced attrition by 3 percent in a year’s time.

Account Management - Talent Acquisition Team:

• Handling team of 7 Recruiters for Canada.
• Account management of one of the major clients of TDQ.
• Handling end-to-end hiring process which included guiding my team for sourcing, query handling, salary negotiation, and onboarding.

Project Management:

• Worked on 2 major projects - Job portal and ATS (Application Tracking System).
• Scoping of the requirement.
• Competitive analysis for vendor finalization.
• Negotiation with vendors for the product/ resources/ source code.
• Facilitate UAT - User acceptance testing
• Overlooking the final deployment of the product.
• Significant highlights: Delivered job portal in a month’s TAT.
• Standardize processes in the TA team as TDQ has many onsite and offsite team members.
• Implemented leave and attendance system.

Human Resource:

• Workforce Strategy and Talent acquisition
• HR Branding & Communication, Employee engagement, and retention
• SPOC for change management

Project management:

• Played a Key Role as the Core team member in Product Definition.
• Business requirement documentation (BRD) for the in-house Java-based billing system and mobile app.
• Managing CRs (Change Requests) and DRs (Defect Requests).
• Maintain the development schedule, assign responsibilities, and monitor the progress of the project.

Credit One was associated with Dilta as a Corporate Social Responsibility (CSR) Partner. Dilta focused on transformative change through facilitating strategic decisions of the NGO, HR, Innovation & Technology support so the roadmap can be laid as well as existing resources can be utilized to their optimum level.

Significant highlights:

• Awarded ESOP for my contribution to the company’s growth.
• Worked on Key Projects for the Automation of system processes to improve operational efficiency.
• Credit Line Management System (KYC and Limit Management).
• Automated Customer Billings.
• ENACH
• Mobile App – Onboarding and Limit Management.
• Was awarded the “Performer of the year” for taking on multiple responsibilities in the organization.
• Created Impact measurement metrics: Engagement Index, Attentiveness Index for the NGO.
• Performed data analytics and cultivated metrics-driven culture. The hypothesis was presented in front of their major donor, Johnson, and Johnson and I was personally invited to represent the NGO.

• Conducted target market research to scope out industry competition and identify advantageous trends
• Business development and account management
• Recruitment - Managed a team of 8 recruitment consultants for an end-to-end Recruitment cycle
• Training & Development – Offer customized Training solutions on soft skills
• On-site HR Deputation – Offer Unique onsite/offsite HR solutions for SMEs / Startups which involved setting up policies and procedures, change management, salary processing, and setting up the appraisal process

Significant highlights:

• Reached the breakeven point, within 6 months of starting the venture
• Introduced cost-effective Innovative HR solutions for SMEs/Startups
• Introduced the concept of HR Deputation services.

• Recruitment through consultants, internal job postings, and referral schemes.
• Final negotiation of salary with the candidates.
• Taking care of the complete joining procedure, and induction.
• Confirmation & Separation process
• Part of the appraisal process.
• Conflict resolutions and Addressing employee grievances.
• Member of the Employee engagement and reward and recognition program.
• Assisting Head HR in making and implementing policies and processes for HR.

Significant highlights:

• Closed 25 positions in the first month of joining.
• ISO certification committee member.

• Lead the team of telemarketing & tele-support executives
• Train/ refreshers training to the existing & new team members
• Guide and motivate the team members to achieve their targets by introducing sales incentives
• Daily and business MIS for management

Significant highlights:

• Reduced recruitment cost by 40% by introducing & implementing FBF (Friend bring Friend) Scheme
• Streamlined the joining process
• Introduced strategies to retain team members.