ANISHA C.B
ERNAKULAM
Summary
Resourceful Front Office Executive, known for high productivity and efficient task completion. Skilled in customer service management, appointment scheduling, and administrative support. Excel at communication, problem-solving, and time management to ensure smooth front-office operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.
Overview
3
3
years of professional experience
Work History
Front Office Executive
CSM COMMUNITY SOCIAL MARKETING
PALARIVATTOM
09.2023 - Current
- Provided customer service support to clients over the phone and in person.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained inventory of office supplies and placed orders when necessary.
- Developed strong relationships with customers through effective communication skills.
- Integrate payment systems that allow for seamless, on-time payments.Services like Stripe, PayPal, or other billing platforms can automatically process payments.
Back Office Assistant
POPULAR VECHCILES AND SERVICES
PALARIVATTOM
07.2022 - 04.2023
- I can offer advice on using cloud storage or file management software.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Maintain accurate filing systems for records, invoices, and confidential documents.
- Worked effectively in team environments to make the workplace more productive.
Education
Commerce
LMCC HIGHER SECONDARY
PACHALAM03-2019
SSLC
PIUS GRILS HIGH SCHOOL
EDAPPALLY03-2017
B.COM - Computer Applications Development
KMM
THRIKAKKARASkills
- Customer service
- Payment processing
- Office documentation
- Database management
- Inventory management
- Communication skills
- Billing integration
- Organize files
- High volume phone inquiries
- Teamwork
- Excellent communication
- Multitasking capacity
- Reception duties
- Social media management
Languages
Malayalam
First Language
English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Work Preference
Important To Me
Company CultureTimeline
Front Office Executive
CSM COMMUNITY SOCIAL MARKETING
09.2023 - Current
Back Office Assistant
POPULAR VECHCILES AND SERVICES
07.2022 - 04.2023
Commerce
LMCC HIGHER SECONDARY
SSLC
PIUS GRILS HIGH SCHOOL
B.COM - Computer Applications Development
KMM
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