ANISHA DEVI
Delhi
Summary
Dynamic Senior Process Executive at Cognizant with a proven track record in quality assurance and team leadership. Expert in risk management and problem-solving, I have successfully trained new resources and enhanced performance metrics, ensuring compliance with SLAs while driving operational excellence. Proficient in MS Excel for data review and analysis.
Overview
3
3
years of professional experience
Work History
Senior Process Executive
Cognizant
Gurgaon
10.2022 - Current
- Monitor cases which are pending for processing, pending for database configuration, pending queries and follow up with the respective supplier/team.
- Process invoices received from supplier and ensuring that payment has been made to them or not.
- Doing Quality Checks of the invoices processed by the team.
- Responsible for completion of day-to-day work and process flows within the agreed Service Level Agreements (SLAs).
- Update the respective trackers on daily basis with current case status.
- Resolving team queries and train new resources who join our process.
Education
Masters - Commerce
HPU
Shimla01-2023
Bachelors - Commerce
Government College
Daulatpur Chowk01.2020
Intermediate -
St.D. R Sr. Sec. school
Garget01.2017
Matriculation (CBSE) -
Parmar International School
Banehra01.2015
Skills
- People management
- Performance Management
- Risk Management
- Problem solving
- MS Excel
- Team leadership
- Management and Coordination
- Decision making
- Data review
- Quality assurance
Hobbies and Interests
- Painting
- Travelling
- Sketching
- Badminton
Projects
Customer Churn and its impact on an organization Exchange Rate Volatility and its impact on Global Economies
Languages
- English
- Hindi
- Punjabi
Extracurricular Achievements
- Painting competition winner in college
- Rangoli competition winner in High school
Timeline
Senior Process Executive
Cognizant
10.2022 - Current
Masters - Commerce
HPU
Bachelors - Commerce
Government College
Intermediate -
St.D. R Sr. Sec. school
Matriculation (CBSE) -
Parmar International School
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