ANISHA DOMINIC
Njarackal
Summary
Dynamic service advisor with proven expertise at INDEL YAMAHA SERVICE CENTRE, excelling in customer satisfaction and technical troubleshooting. Skilled in vehicle assessment and adept at managing customer relationships, I consistently enhance service experiences, ensuring high-quality outcomes and fostering loyalty through effective communication and service recommendations.
Overview
4
4
years of professional experience
Work History
Service Advisor
INDEL YAMAHA SERVICE CENTRE , KALAMASSERY
ERNAKULAM
04.2023 - Current
- As a service advisor, the focus lies on managing customer interactions and ensuring a seamless service experience. This role encompasses understanding customer needs, providing service recommendations, and coordinating with the technical team to facilitate repairs. Effective communication skills are vital in conveying service updates and addressing customer inquiries promptly. The aim is to enhance customer satisfaction and loyalty through exceptional service.
Technician
ROYAL CRAFT, ROYAL ENFIELD GARAGE , PONNURUNNI
ERNAKULAM
02.2021 - 02.2023
- In the role of technician, responsibilities included performing maintenance and repairs on a variety of motorcycle models, ensuring optimal functionality and customer satisfaction. This involved diagnosing mechanical issues, conducting repairs, and maintaining accurate records of all service activities. Strong attention to detail was essential to ensure high-quality service and adherence to safety standards. Skills in teamwork and adaptability were frequently utilized to meet the demands of a fast-paced environment.
Education
Master of Commerce - International Business
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
KALOOR05-2024
AUTOMOTIVE SERVICE TECHNICIAN - TWO AND THREE WHEELERS
LITTLE FLOWER ENGINEERING INSTITUTE
KALAMASSERY12-2021
PROFESSIONAL DIPLOMA - BUSINESS ACCOUNTING
KELTRON
ERNAKULAM11-2019
Bachelor of Commerce - Computer Applications Development
ST. ALBERT'S COLLEGE
ERNAKULAM03-2019
HIGHER SECONDARY EXAMINATION - Commerce
G.V.H.S.S. NJARAKKAL
ERNAKULAM03-2016
S.S.L.C -
ASSISI VIDYANIKETAN PUBLIC SCHOOL,
PERUMPILLY05-2014
Skills
- Customer service
- Technical troubleshooting
- Equipment maintenance
- Project management
- Vehicle inspection
- Multitasking and organization
- Call center operations
- Handling customer complaints
- Customer relationship management
- Listening skills
- Vehicle assessment
- Service recommendations
- Communication skills
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Tamil
Beginner
A1
Timeline
Service Advisor
INDEL YAMAHA SERVICE CENTRE , KALAMASSERY
04.2023 - Current
Technician
ROYAL CRAFT, ROYAL ENFIELD GARAGE , PONNURUNNI
02.2021 - 02.2023
Master of Commerce - International Business
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
AUTOMOTIVE SERVICE TECHNICIAN - TWO AND THREE WHEELERS
LITTLE FLOWER ENGINEERING INSTITUTE
PROFESSIONAL DIPLOMA - BUSINESS ACCOUNTING
KELTRON
Bachelor of Commerce - Computer Applications Development
ST. ALBERT'S COLLEGE
HIGHER SECONDARY EXAMINATION - Commerce
G.V.H.S.S. NJARAKKAL
S.S.L.C -
ASSISI VIDYANIKETAN PUBLIC SCHOOL,
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