Anisha Ghosh

• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Effectively tracked teams progress which includes burndown, cycle time, velocity capacity and release Forecasting.
• Serving as Agile Coach for Business Analyst, Product owner and teams in writing effective user stories. Followed Fibonacci technique for effort estimation.
• Responsible for reporting higher management on sprit progress, team achievements across boards.
• Organize Sprint Retrospectives with the Scrum team to improve process and techniques continuously.
• Led sprint reviews and planning meetings to promote full team engagement.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Help in identifying training needs and chalking out training programs out training programs for the individual teams and collectively for the organization covering people, process & tools.

• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided assistance with preparation of project-related reports, manuscripts and presentations Created and updated records and files to maintain document compliance.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
• Prepared meeting agendas and minutes for distribution and record keeping.

Executive Assistant :

• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Organized and coordinated conferences and monthly meetings.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Screened personal and business calls and directed to appropriate party.
• Coordinated events and worked on ad hoc projects.

• Expertise in hosting and organizing events for the existing and potentials

Clients by attending with array of services to ensure their comfort and fruitful visit in Capgemini

• Expertise in Strategizing and establishing creative ways of enhancing client experience.
• Connecting internal stakeholders from different service lines to showcase various capabilities as per client requirement
• Maintaining reports and analyzing the data of the client visits for the leadership, Capgemini
• Conducting various sessions and team activity for the clients
• Maintain healthy business relations with our internal stakeholders to provide consultancy to better manage the client visits
• Collaborating with procurement in selection of vendors, getting quotes and finalizing rates
• Maintenance of inventory for the client visit experience team
• Heading Specific location in terms of Infrastructure, Inventory, and client visits

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Trained new staff members in customer service techniques and hotel operations.
• Prepared reports on guest satisfaction levels and other metrics.
• Upheld high standards for customer service and led by example.