Anisha Gill
Pune
Summary
Results-driven Business Analyst with 3 years of experience in requirement gathering, stakeholder management, and agile delivery. Skilled in translating business needs into functional requirements while managing backlogs and facilitating project execution. Expertise in agile methodologies fosters collaboration and ensures delivery of solutions aligned with business objectives.
Overview
7
7
years of professional experience
Work History
Business Analyst
Allstate India Private Limited
Pune
11.2023 - Current
- Gathered and analyzed requirements from stakeholders across business and IT teams to ensure alignment and clarity.
- Prepared key documents, including BRD, FRD, use cases, and user stories, to facilitate project understanding and execution.
- Managed backlog and prioritized tasks using MoSCoW and WSJF methodologies to enhance workflow and focus on critical deliverables.
- Collaborated with system architects and development teams to support solution design.
- Participated in sprint activities, including refinement, planning, and estimation sessions.
- Resolved requirement-related queries to facilitate smooth sprint execution.
- Worked with QA team during UAT to ensure successful delivery.
Senior Associate, Operations
Allstate India Private Limited
Pune
11.2020 - 11.2023
- Coordinated with third-party insurance carriers to streamline management of subrogation claims.
- Initiated recovery claims through proactive communication via calls and emails.
- Maintained accurate records and tracked claim statuses in internal systems.
- Collaborated with diverse coworkers to resolve product and service-related issues, enhancing customer satisfaction.
- Developed innovative solutions that enhanced team performance and improved outcomes.
- Resolved disputes promptly, ensuring timely case closures.
- Worked closely with team members to achieve project objectives and meet deadlines.
Associate, Operations
Concentrix Daksh Services, Pvt. Ltd.
Pune
04.2019 - 04.2020
- Resolved customer enquiries via phone and online chat, ensuring timely and professional service.
- Provided accurate and comprehensive product/service information to support customer needs.
- Built and maintained strong customer relationships to enhance satisfaction and loyalty.
- Assisted customers in making informed purchasing decisions based on their requirements.
- Identified and acted on cross-selling opportunities, enhancing sales and customer value.
- Improved customer experience by addressing concerns and converting dissatisfied customers into satisfied ones.
Education
SSC -
Rosary School & Junior College
Pune, IndiaHSC- Science -
Rosary School & Junior College
Pune, IndiaBachelor of Computer Applications -
ISBM University
Raipur, IndiaCertified Business Analyst -
IIBA
Pune, IndiaSkills
- Requirements gathering and analysis
- Business process modeling
- Solution design
- User story development
- Agile methodology
- Data analysis
- Stakeholder management
- Prioritization and estimation
- Team collaboration
- Communication skills
Accomplishments
- Employee of the Year Awards – Allstate, Concentrix
- Culture- Engagement Champion- Allstate
- Part of the Allstate Corporate Football Team- Represented Allstate in Corporate tournaments
Tools
- Jira
- Confluence
- MS Excel
- MS Word
Timeline
Business Analyst
Allstate India Private Limited
11.2023 - Current
Senior Associate, Operations
Allstate India Private Limited
11.2020 - 11.2023
Associate, Operations
Concentrix Daksh Services, Pvt. Ltd.
04.2019 - 04.2020
SSC -
Rosary School & Junior College
HSC- Science -
Rosary School & Junior College
Bachelor of Computer Applications -
ISBM University
Certified Business Analyst -
IIBA