Anisha Jose
Passenger Service Agent
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Courteous Passenger Service Agent boasting 2 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
3
3
Certifications
Work History
Passenger Service Agent
GlobeGround India Pvt. Ltd.
03.2022 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Intern
Advaith Hyundai Pvt. Ltd.
07.2021 - 10.2021
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Gathered, organized and input information into digital database.
Intern
Achievable Alternative Learning Space
10.2020 - 06.2021
- Participated in workshops and presentations related to projects to gain knowledge.
- Provided project progress updates and proposed solutions to issues.
- Supported with creating project marketing materials to promote services.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Volunteer
SPARSHA FOUNDATION
02.2020 - 04.2020
Education
BBA in Aviation Management - Aviation Management And Operations
08.2019 - 05.2022
Senior Secondary - undefined
06.2017 - 05.2019
Secondary - undefined
06.2015 - Current
Skills
Customer Service Management Fares Calculations Computer Terminal Operations Coordinating Schedules Security Screenings Reservation Processing Passenger Assistance Baggage Handling Check-In Processes FAA Regulations Ticketing Check-In Procedures Sales Expertise VIP Support Public Announcements
Certification
The Art of Living, 07/15/19
Personal Information
Date of Birth: 01/01/01
References
Available on request
Timeline
Passenger Service Agent - GlobeGround India Pvt. Ltd.
03.2022 - Current
Intern - Advaith Hyundai Pvt. Ltd.
07.2021 - 10.2021
Intern - Achievable Alternative Learning Space
10.2020 - 06.2021
Volunteer - SPARSHA FOUNDATION
02.2020 - 04.2020
Presidency University - BBA in Aviation Management, Aviation Management And Operations
08.2019 - 05.2022
Sophia Opportunity School - Senior Secondary,
06.2017 - 05.2019
Kensri School - Secondary,
06.2015 - Current
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