ANISHA SYED
Mumbai
Summary
Accomplished sales professional capable of working with customers and meeting diverse expectations.
Dedicated to identifying the needs of customers promptly to recommend products and services, enabling the business to grow.
Overview
6
6
years of professional experience
Work History
Recruitment Consultant
INTERACTIVE MANPOWER SOLUTIONS PVT. LTD.
09.2022 - 01.2024
- Joined DRC Locums as Jr. Recruitment Consultant in Healthcare Department.
- Helped locum doctors with long term and short term jobs.
- Managed daily KPIs of calls, texts, emails, etc.
- Worked as apprentice for Assistant Operations Manager and handled senior level data.
Customer Service Associate-Non-Voice at Grade H1
TELEPERFORMANCE GLOBAL SERVICES PVT. LTD.
03.2021 - 07.2022
- Joined Abu Dhabi Islamic Bank (ADIB) process for customer background verification
- Managed to verify customer documents
- Converting minor to major accounts
- Signature addition/deletion on various accounts
- Managing data entry in excel for easy access to compiled data.
Senior Customer Service Associate at Grade H1
FIRSTSOURCE SOLUTIONS LTD.
01.2020 - 02.2021
- Joined Comcast process for efficiently handling live chats
- Managed accounts of active customers for payment procedures on change of plans
- Managed sales and cross sales on active chats
- Handled new registration
- Listing of customer feedback for further process.
Senior Associate
LEAK PROOF PUMPS (I) PVT. LTD.
03.2018 - 12.2019
- Handled accounts of the company related to GST and Exercise
- Coordinating the sales team by managing schedules, filing important documents, and communicating relevant information
- Responding to complaints from customers and giving after-sales support when requested
- Handle the processing of all orders with accuracy and timeliness
- Inform clients of unforeseen delays or problems
- Assist in the preparation and organizing of promotional material or events
- Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
Education
HSC-Maharashtra State Board -
VIDYA VIKASINI JUNIOR COLLEGE
02.2015
SSC - Maharashtra State Board -
J. B LUDHANI HIGH SCHOOL
03.2013
Skills
- Strong Enthusiasm
- Team-Work
- Customer Relations
- Communication Skills
- Proficiency in English
- Well-organized and responsible with an aptitude in problem-solving
Languages
English
Hindi
Marathi
Gujarati
Timeline
Recruitment Consultant
INTERACTIVE MANPOWER SOLUTIONS PVT. LTD.
09.2022 - 01.2024
Customer Service Associate-Non-Voice at Grade H1
TELEPERFORMANCE GLOBAL SERVICES PVT. LTD.
03.2021 - 07.2022
Senior Customer Service Associate at Grade H1
FIRSTSOURCE SOLUTIONS LTD.
01.2020 - 02.2021
Senior Associate
LEAK PROOF PUMPS (I) PVT. LTD.
03.2018 - 12.2019
HSC-Maharashtra State Board -
VIDYA VIKASINI JUNIOR COLLEGE
SSC - Maharashtra State Board -
J. B LUDHANI HIGH SCHOOL
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