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Anishad Muhammed
Restaurant Manager
Thiruvananthapuram
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills,with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Flexible, results-oriented ,offering focused leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Experienced, successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 11 Years of progressive leadership experience.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Restaurant Manager
Buffalos Best western Kuwait
Mahboula
04.2014 - 08.2019
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Actively participated in ongoing customer service programs.
- Led and directed team members on effective methods, operations and procedures.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Correctly calculated inventory and ordered appropriate supplies
- Identified team weak points and implemented corrective actions to resolve concerns
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Carefully interviewed, selected, trained and supervised staff
- Led and directed team members on effective methods, operations and procedures
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Actively participated in ongoing customer service programs
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
Assistant Restaurant Manager
Buffalos Bestwestern
Mahboula
02.2011 - 03.2014
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Supervisor
Buffalos Bestwestern
Mahboula
01.2009 - 01.2011
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Streamlined operations to improve process efficiency.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Achieved results by working with staff to meet established targets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Streamlined operations to improve process efficiency
Delivery Dispatcher
Buffalos Jabriya,Kaifan
Jabriya,Kaifan
04.2007 - 12.2008
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Provided safety training and development services for new and existing drivers.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled and dispatched drivers to locations.
- Worked closely with customers to effectively resolve issues and complaints.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
Education
High School Diploma -
St.Thomas Secondary School
Thiruvananthapuram 06.1989 - 04.1990
Skills
Passion for customer satisfaction
Business operations expertise
Natural leader
Performance improvement
Staff Management
Cost-controls
Food service background
Inventory control and record keeping
Operations management
Staff Scheduling
Point of Sale (POS) system operation
Budgeting
Conflict resolution techniques
Software
Additional Information
PERSONAL INFORMATION
Birth date: 24 May 1975
Hobbies
Travel
Photography
Learning languages
Music
Timeline
Restaurant Manager
Buffalos Best western Kuwait
04.2014 - 08.2019
Assistant Restaurant Manager
Buffalos Bestwestern
02.2011 - 03.2014
Supervisor
Buffalos Bestwestern
01.2009 - 01.2011
Delivery Dispatcher
Buffalos Jabriya,Kaifan
04.2007 - 12.2008
High School Diploma -
St.Thomas Secondary School
06.1989 - 04.1990