Anish Kr. Banerjee
Computer Engineer
Faridabad
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in scheduling coordination, resource allocation and office Decorum management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
Work History
Sales and Technical Support Manager
Salvus Global Services Pvt.Ltd.
Faridabad
04.2019 - Current
- Analyzed and developed service goals for in-bound call center.
- Developed and implemented training initiatives for new hires.
- Managed senior-level personnel working in sales and technical capacities.
- Keeping records for sales through out the month.
- Ensuring customer satisfaction on closure of calls.
- Managing roster for Team Leads and Supervisors under me.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited and developed employees for Sales and Support department.
- Defined clear targets and objectives and communicated to other team members.
Technical Sales and Support Manager
ACE Global Services
Gurugram
06.2015 - 02.2019
- Created, prepared and delivered reports to various departments.
- Monitored employee and customer interactions to assess quality of service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared employee schedules for maximum coverage during key hours.
- Supervised and performed human resource management functions for 5 subordinates.
Technical Support Team Leader
ATA Tech Solutions Pvt.Ltd
Gurugram
07.2014 - 04.2015
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Researched product and issue resolution tactics to address customer concerns.
- Managing Team members and helping with their concerns.
- Round the clock Roster Management
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Technical Support Representative
ATA TECH SOLUTIONS PVT. LTD
Gurugram
02.2013 - 06.2014
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Assisted with updating technical support best practices for use by team.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded promptly to incoming sales leads and requests for technical support.
Education
B.tech - CSE
Rawal Institute Of Engg. & Technology
Faridabad 01.2009 - 01.2013
12th -
DeNobili School, Dhanbad
03.2007 - 02.2009
10th -
DeNobili School, I.C.S.E
Dhanbad 04.1994 - 05.2007
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Lingayas University
Skills
Technical support and assistance
undefinedAccomplishments
- Done 6 weeks Industrial Training at KAIZEN TEKNIK
- Developed CONVERTER App
- For mobiles using ANDROID
- Done 6 months Industrial Training at Quality Software Systems
- Developed ONLINE BANKING SYSTEM using DOT NET.
Timeline
Sales and Technical Support Manager
Salvus Global Services Pvt.Ltd.
04.2019 - Current
Technical Sales and Support Manager
ACE Global Services
06.2015 - 02.2019
Technical Support Team Leader
ATA Tech Solutions Pvt.Ltd
07.2014 - 04.2015
Technical Support Representative
ATA TECH SOLUTIONS PVT. LTD
02.2013 - 06.2014
B.tech - CSE
Rawal Institute Of Engg. & Technology
01.2009 - 01.2013
12th -
DeNobili School, Dhanbad
03.2007 - 02.2009
10th -
DeNobili School, I.C.S.E
04.1994 - 05.2007
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Lingayas University
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