ANISH KUMAR JHA

Results-driven professional with a proven track record of creating high-performing, customer-centric environments that drive revenue, loyalty, and guest satisfaction. Expert in complaint resolution, team leadership, and staff training, with a strong focus on delivering premium service experiences that convert into repeat business and referrals.

Successfully enhanced luxury service quality through the implementation of targeted client retention programs and data-driven marketing strategies, directly contributing to increased bookings and revenue growth. Proficient in Salesforce, major hospitality software, Microsoft Office, and booking management systems, with a deep understanding of customer behavior and sales cycles.

Career objective: To apply my extensive experience to boost customer lifetime value, maximize upselling opportunities, and streamline operations. Recognized for building strong rapport with both clients and team members, creating a collaborative and productive environment that translates into measurable business success.

• Awarded as Resident Manager of the Month for my exceptional performance at Housr.
• Improved Housr's Google reviews by successfully handling customer complaints and implementing monthly staff training
• Listed as the highest-up seller for three consecutive months at Pullman and Novotel
• Recognized as a top performer in guest engagement at Pullman and Novotel, awarded a certificate of recognition for excellence in customer experience

English - C2 proficient

Hindi - C2 proficient