Anisur Rahman
Kapston Services Ltd
7
Languages
20
years of professional experience
Accomplished and results-driven Regional Head with proven expertise in leading sales and operations within service industries, including security and corporate services. Recognized for driving revenue growth, streamlining operations, and building high-performing teams. Adept at strategic planning, business development, key account management, and P&L management, with a strong focus on profitability, compliance, and delivering exceptional client experiences.
Experienced with leading regional sales teams and driving market growth through strategic planning and client relationship management. Utilizes effective leadership and communication skills to mentor and enhance sales team performance. Track record of achieving significant territory expansion and meeting sales targets.
Work History
Regional Sales Manager
3 Months- Developed regional sales strategies to enhance market presence and drive revenue growth.
- Led cross-functional teams to execute promotional campaigns and optimize product positioning.
- Analyzed market trends and competitor activity to inform strategic decision-making.
- Cultivated strong relationships with key clients, resulting in increased customer loyalty and retention.
Regional Head
11 Months- Led regional sales and operations, driving revenue growth and market expansion.
- Managed client acquisition, key accounts, and contract negotiations.
- Oversaw workforce deployment and ensured high service quality and operational efficiency.
- Monitored P&L, budgets, and cost optimization initiatives.
- Ensured compliance with regulations and company standards.
- Built and mentored high-performing teams to achieve business targets.
Cluster Head
1 Year 6 Months- Directed cluster-wide security operations, ensuring high standards of service delivery and compliance.
- Drove sales growth and managed key accounts, expanding client base and revenue streams.
- Oversaw collections and credit control, maintaining timely cash flow and financial discipline.
- Led, coached, and motivated cross-functional teams to achieve operational, sales, and performance targets.
- Monitored KPIs and optimized processes to enhance efficiency, productivity, and profitability.
Branch Head
3 Years 5 Months- Accountable for overall branch performance, ensuring operational excellence, profitability, and achievement of business objectives.
- Directed security operations and logistics management, maintaining compliance and high service standards.
- Oversaw collections, credit control, and overheads to optimize financial performance and cash flow.
- Drove new sales, business development, and organic growth through client acquisition, retention, and upselling.
- Led and developed branch teams, fostering a high-performance culture and achieving operational and sales targets.
- Monitored KPIs, implemented process improvements, and ensured continuous enhancement of productivity and service quality.
KAM (Key Account Manager)
7 Years 4 Months- Strategically manage and grow relationships with high-value security clients, ensuring service excellence and long-term retention.
- Drive revenue growth through upselling and expansion of security solutions.
- Serve as the primary client liaison, resolving operational issues and ensuring compliance with contractual obligations.
- Develop and execute tailored account plans aligned with business goals and client security needs.
- Collaborate with operations, field teams, and support functions to deliver efficient, customized security services.
- Monitor performance metrics, analyze account profitability, and implement improvements to maximize client satisfaction and business outcomes.
Customer Support Officer
5 Years 5 Months- Conduct outbound calls to prospective and existing clients to promote mutual fund products and investment solutions.
- Identify sales opportunities and generate leads to drive business growth and revenue.
- Provide accurate product information, resolve client queries, and ensure compliance with regulatory standards.
- Build and maintain strong client relationships, enhancing retention and satisfaction.
- Achieve sales targets and performance objectives while maintaining high service quality.
- Document all client interactions and follow-ups in the CRM system for effective reporting and analysis.
Education
BA - English
Skills
Strategic Planning
Develop and execute long-term business strategies aligned with market trends
competitive landscape
and channel readiness.
Conduct business analysis to evaluate revenue potential
identify growth opportunities
and achieve organizational targets.
Business Development
Identify
engage
and cultivate relationships with prospective and existing clients to maximize sales and revenue.
Analyze market trends and competitor activities
providing actionable insights to optimize products
sales strategies
and market positioning.
Key Account Management
Interface with key decision-makers to understand requirements
present tailored solutions
and ensure client satisfaction.
Oversee resolution of client queries and issues
fostering strong relationships and long-term retention.
Operational & Team Leadership
Drive operational excellence by managing resources
logistics
and security/service delivery standards.
Mentor and develop high-performing teams
aligning performance with organizational goals and KPIs.
Financial & Performance Management
Manage P&L
budgets
and overheads to optimize financial performance.
Monitor performance metrics and implement process improvements to enhance efficiency
profitability
and service quality.
Language
English
C1
Advanced
Hindi
C1
Advanced
Tamil
B2
Upper intermediate
Bengali
C1
Advanced
Assamese
C1
Advanced
Nagamese
C2
Bilingual or Proficient
Telegu (beginner)
C2
Bilingual or Proficient
Timeline
Regional Sales Manager
Kapston Services Ltd
05.2026 - CurrentRead More
Regional Head
Peregrine Guarding Pvt Ltd
06.2025 - 05.2026Read More
Cluster Head
G4S secure Solutions Pvt Ltd
12.2023 - 06.2025Read More
Branch Head
SIS Limited
04.2019 - 09.2022Read More
KAM (Key Account Manager)
G4S secure Solutions Pvt Ltd
11.2011 - 03.2019Read More
Customer Support Officer
Computer Age Management Ltd
06.2006 - 11.2011Read More
Monad University
BA from English
Read More