- Vision plus
Anita Chendiyekar
Senior Collections Manager
Bengaluru
Summary
Results-driven Senior Collections with over 10 years of progressive experience in managing complex portfolios across multiple disciplines, including credit management and risk mitigation. Demonstrated expertise in optimizing debt recovery strategies, reducing delinquency rates for large cross-functional teams. Adept at leveraging data analytics, implementing process improvements, and ensuring compliance with regulatory standards to drive financial performance and achieve organizational goals.
Overview
1824
1824
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Branch Receivable Manager (BRM)
Bank of Baroda
Bengaluru
02.202 - Current
- Led collections and credit risk strategies for a multi-billion-dollar portfolio, including secured and unsecured.
- Managed a team of 50+ specialists, focusing on optimizing recovery rates and minimizing credit risk.
- Developed advanced debt recovery and credit management strategies that reduced non-performing assets (NPAs) by 30%.
- Ensured full compliance with regulatory and credit risk management standards, reducing potential litigation and penalties.
- Used data analytics to establish KPIs, monitor performance, and inform decision-making for portfolio health.
- Collaborating with employees across internal departments including executives level to address issues particularly those contributing to non-payment.
- Negotiation with high value and high risk customer including partner and upper management
- Resolving challenges encountered with high value and high risk customers and ensuring effective resolution.
- Performing talent management responsibilities including recruitment, performance management, coaching and career development.
Assistant Team Lead
Mashreq Global Services
Bengaluru
05.2021 - 02.2023
- Working with Mashreq Global services as Asst Team Lead collections as Individual Contributor role, has helped garnering credit and collections as I have been interacting with International clients on collection portfolio.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with customer service to handle escalated customer issues.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty
- I have worked on tools such as Finnone, Flexcube, Prime, EDMS in my current and previous roles.
- Monitor accounts to identify outstanding Debts. Investigate historical data for each debt/bill. Processing of payments and refunds. Taken actions to encourage timely Debt payments.
- Knowledge of Billing procedure and collection techniques such as Skip tracing.
- Creating detailed Business analysis, outlining problems, opportunities and solutions for business.
- Proficient in handling large data sets and driving Data analytics.
- Excellent communication skills that is written and oral. Patience and ability to manage stress and comfortable working with targets and strict timelines.
- Problem solving and negotiation skills.
- Advanced level knowledge in Microsoft excel, Powerpoint and Databases.
Deputy Manager
HDFC Bank Pvt Ltd. | Bengaluru, Karnataka
Bengaluru
09.2018 - 05.2021
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty
- Handling High profile customers
- Lead a team of 30 odd callers and 30 odd field executives.
- Creating of MIS on a daily basis to see check on the targets allocated by the management.
- Working with HDFC as Collections Manager and Tele-calling supervisor, has provided expertise in handling agency and Tele callers which has provide excellent results over a span of 1.5 years
- Developing vision of achieving day to day target given by Senior
- Finding right people and motivating them to work towards banking requirements • Well equipped with Tools such as Flexcube, Vision Plus, Finnone, Finnone retail, APS, Microsoft Office etc. to perform tasks extensively helped in being creative and gaining momentum
Telecaller
HDB Financial Services
Bengaluru
09.2014 - 09.2018
- Handled approximately 300 inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop strong pipeline.
- Overcame objections using friendly, persuasive strategies
- Handling escalations, taking customer feedback regarding credit cards and solving their queries over mail
- Handling high profile customers
- Updating customer related problems on priority
- Owing day to day activities like sending mails to the managers, and monthly target based on collections, percentage v/s targets to be achieved
- Tracking the credit card customers and retrieving the due arrears
- Searching & tracing the customer on Oracle Flex-cube & Fin-one software on basis of customer's record
- Communicate with customers and tracking retrieving the funds
Education
Bachelors of Commerce - Accounting And Business Management
A V Baliga College of Commerce
Kumta 06.2011 - 05.2014
Skills
Strategic Debt Recovery: Advanced
Portfolio Management: Advanced
Credit Management: Advanced
Risk Assessment and Mitigation: Advanced
Team Leadership and Development: Advanced
Financial Analysis and Reporting: Advanced
Regulatory Compliance: Advanced
Vendor Management: Advanced
Process Optimization: Advanced
Software
- Finnone
- Flexcube
- MS Excel
- Finnone Retail
Timeline
Assistant Team Lead
Mashreq Global Services
05.2021 - 02.2023
Deputy Manager
HDFC Bank Pvt Ltd. | Bengaluru, Karnataka
09.2018 - 05.2021
Telecaller
HDB Financial Services
09.2014 - 09.2018
Bachelors of Commerce - Accounting And Business Management
A V Baliga College of Commerce
06.2011 - 05.2014
Branch Receivable Manager (BRM)
Bank of Baroda
02.202 - Current
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