Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Disclaimer
Parents
Hobbies
Timeline
Anita Dixit

Anita Dixit

Lucknow

Summary

Motivated recent graduate seeking a corporate role in a professional and dynamic work environment. Committed to utilizing and applying knowledge and skills to support organizational goals. Dedicated to personal growth and contributing as a valuable team player.

Overview

3
3
years of professional experience

Work History

Associate Customer Service Manager

IDFC FIRST BANK
12.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Sold and cross-sold bank products to new and existing customers.
  • Reconciled cash drawer and resolved discrepancies.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Virtual Relationship Manager

HDFC Bank
06.2022 - 11.2023

Education

M.Com -

Lucknow University
01.2019

B.Com - undefined

Lucknow University
01.2016

Intermediate - undefined

Kendriya Vidhyalaya
01.2013

High School - undefined

Jesus And Marry College
01.2011

Skills

  • Confident and Determined
  • Ability to cope up with different situations
  • Ability to drive performance & meet targets
  • Driving Performance at all levels
  • Complaint resolution
  • Staffing coordination
  • Continuous improvement
  • Relationship building
  • Problem-solving

Languages

English
Hindi

Personal Information

  • Date of Birth: 10/20/96
  • Marital Status: Married

Hobbies and Interests

  • Reading
  • Web Surfing
  • Cooking

Disclaimer

I hereby declare that the above information is true to the best of my knowledge.

Parents

Brijesh Dixit, Mithilesh Dixit

Hobbies

Reading

Travel

Gardening 

Photography


Timeline

Associate Customer Service Manager - IDFC FIRST BANK
12.2023 - Current
Virtual Relationship Manager - HDFC Bank
06.2022 - 11.2023
Lucknow University - B.Com,
Kendriya Vidhyalaya - Intermediate,
Jesus And Marry College - High School,
Lucknow University - M.Com,

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Anita Dixit