Summary
Overview
Work History
Education
Skills
Timeline
Manager
Anita Dixit

Anita Dixit

Mumbai

Summary

Seeking a position with an organization that can empower me to reach my potential.

Overview

22
22
years of professional experience
3
3
Languages

Work History

Manager

MOL Information Processing
07.2013 - Current
  • Pivotal individual contributor, responsible for providing strategic guidance and subject matter expertise. Proficiency in functional and technical domains to handle intricate queries within applications. Beyond issue resolution, this position emphasizes proactive monitoring, collaborative leadership, and mentorship to foster growth.
  • Meticulous documentation detailing processes, advanced problem-solving methodologies and resolutions.
  • Customize and deliver comprehensive reports tailored to customer requirements, providing actionable insights and accuracy.
  • Collaborate with Application development and Quality assurance teams, providing expertise in addressing complex issues requiring intricate application modifications.
  • Building functional knowledge of the applications and assisting knowledge transfer.
  • Mentoring junior team members, sharing expertise to enhance their competencies.
  • Gathering feedback from customers on the efficiency and effectiveness of resolutions provided, ensuring a high satisfaction scores.
  • Bagged best manager award for two years. Scaled team sizes manifold and accomplished department objectives by selecting, orienting, and training members. Ensured a secure and legal work environment. Accomplished results by communicating expectations, planning, monitoring, and appraising performance. Ensured systems, procedures, and productivity standards by analyzing and resolving problems, and recommending system improvements.
  • Efficiently handled migrations and upgrades achieving highest data quality and output.
  • Confirming correct ocean freight and surcharges along with DET / DEM as per applicable contracts and tariff, to ensure shipments are not under rated or over rated.
  • Coordinating with carriers accordingly and respond for settlement of payment.
  • Preparing weekly & monthly reports to present before the management.
  • Develop a result-oriented working environment. Organize best practices, sharing and implementation within the team.
  • Measure, analyze and control process related KPIs, working with the team to continuously improve performance.
  • Responsible for team compliance. Coordinate and execute all related operations processes and procedures to ensure that policies are fulfilled.
  • Management and leadership of the team on a day-to-day basis through given systems. Performing regular review of MIS to monitor breaks and perform root cause analysis.
  • SME since March 2024

Team Leader

DHL Logistics
05.2008 - 05.2013
  • Coordinating with the team for daily status and updating DPR on daily basis. Providing and documenting technical manuals and conducting user training. Communicating and gathering requirements from users and providing feedback to the system. Maintaining highest levels of professionalism while meeting tough deadlines.
  • Modes: Ocean and Air. Imports as well as Exports.
  • Stations: Bombay, Delhi, Ahmedabad, Tirupur, Cochin, Hyderabad, Jaipur, Pune, Calcutta, Bangalore & Madras.
  • Confirmation of Cargo Arrival Notice.
  • Sales Estimate & Cost Estimate.
  • Closing.
  • Left as TL

Senior Officer

Maersk Infotech
03.2004 - 05.2008
  • To provide defect free documentation. Standardize and simplify the process while effectively handling the workflow and various migrations.
  • Worked with the team to simplify the Documentation Process and reduce time required for Mods Update to increase productivity. To streamline the process for the clients as per their requirements for a smooth workflow.
  • To identify the differences in task among the different origins for the same client. Break down and compare a task with multiple origins. Highlighting the reason for such deviation.
  • Getting to know the ideal situation based response and improved productivity statistics by negotiating these differences and reaching a standardize procedure.
  • The DOC-LOG system in Maersk Line was revamped to MLOG as a workflow with minimal structural change. Catering to both client and process-based team setup, it allowed heterogeneous documents and easily determined peak days/hours for adequate resource planning. Swapping into multiple systems like Rfax, MODS MCS and MCS was no more required, thus resulting in time savings.
  • Efficiently handled the migration of “WalMart” with an intact update and achieved expected data quality with high output.
  • Successfully handled the migration of a client “Turkey” and streamlined the client in all respects in terms of the entire cycle of logistics business.
  • Left as Sr Officer

Education

Bachelor in Commerce - undefined

Mumbai University
01.2003

Skills

Acquired Micro as well as Macro view of the industry with leading organizations

Timeline

Manager

MOL Information Processing
07.2013 - Current

Team Leader

DHL Logistics
05.2008 - 05.2013

Senior Officer

Maersk Infotech
03.2004 - 05.2008

Bachelor in Commerce - undefined

Mumbai University

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