Anita Gadgil

Experienced in diverse customer service and communication channels, including calls, chats, and email auditing. Strong multitasking abilities and excel at efficiently prioritizing tasks. Actively contribute to the CEAT team by organizing team events and activities, collaborating with leaders, and conducting cross-skill trainings. Voluntarily participate in the Internal Governance 'Run the Machine' learning program, focusing on process scorecard improvement and utilizing productivity tools such as Prohance. Currently serving as a Senior BST Analyst, leveraging extensive process knowledge to audit calls and emails, ensuring compliance and adherence to best practices by Travel counselors.