ANITA HEMBRAM
Banglalore
Summary
Dynamic social media specialist with over 12 years of experience delivering exceptional support to global consumer clients. Expertise in managing complex calendars, organizing high-stakes meetings and events, and handling sensitive information while ensuring seamless communication with internal and external stakeholders. Recognized for strong analytical skills and a strategic approach to data interpretation and financial modeling, consistently driving collaboration and results in fast-paced environments. Adaptability, problem-solving capabilities, and a commitment to excellence are highly valued by employers.
Overview
17
17
years of professional experience
Work History
Analyst Customer Care & Technical Support Executive
Dell International Services
03.2013 - 07.2025
- Responded to user comments, messages & complaints across social platforms, building a loyal & positive online community.
- Collaborated with cross functional teams including sales, marketing to resolve customer concerns.
- Managed Escalations & ensured compliance with support operation policies.
- Demonstrated up-to-date product knowledge & stayed informed continuous learning & industry research.
- Compiled daily activity reports & analyzed trends to identify recurring issues & service improvement areas.
Technical Support Representative
Sutherland Global Services
09.2009 - 06.2012
- Provided multi-channel technical support via phone, email, & online chat for Acer, McAfee, Norton.
- Conducted remote sessions to diagnose & resolve system errors ensuring minimal customer down time.
- Delivered clear guidance on best practices for using supporting applications, enhancing user productivity & user satisfaction.
Technical Support Executive
Wipro Technologies
10.2008 - 09.2009
- Delivered prompt and effective technical support via phone, email, and online chat across a range of software and hardware issues.
- Monitored Ticketing systems to prioritize & respond to customer service requests efficiently.
Education
Bachelor of Science -
AC&A College
01.2008
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing service levels & generating daily reports for monitoring
- Time management
- Attention to detail
- Team collaboration and leadership
- Decision-making
Timeline
Analyst Customer Care & Technical Support Executive
Dell International Services
03.2013 - 07.2025
Technical Support Representative
Sutherland Global Services
09.2009 - 06.2012
Technical Support Executive
Wipro Technologies
10.2008 - 09.2009
Bachelor of Science -
AC&A College
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