ANITA J OBEROI

• Building and Maintaining Relationships: Establishing and nurturing strong, long-term relationships with key clients.
• Acting as the primary point of contact for specific key client matters.
• Understanding client needs, goals, and challenges.
• Strategic Account Planning: Developing and implementing strategic account plans jointly with the sales team to achieve client objectives and company goals.
• Identifying and pursuing new business opportunities within existing accounts.
• Client Satisfaction and Retention: Ensuring client satisfaction through proactive communication, timely issue resolution, and exceptional service.
• Monitoring client performance, and identifying areas for improvement.
• Negotiation and Contract Management: Negotiating contracts and agreements with key clients, ensuring mutually beneficial terms.
• Managing client budgets and financial performance.
• Communication and Collaboration: Effectively communicating with clients, internal teams, and stakeholders.
• Collaborating with sales, pricing, operations, and finance teams to support client needs.
• Analyzing client data and providing insights to improve performance, along with the sales team.
• Proficiency in CRM tools.

Key account management for key corporate customers.

Increased sales targets by developing and maintaining strong relationships with new and existing customers.

Informed customers of promotions and special offers to increase sales and revenue.

Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance the customer experience.

Followed up with customers to offer additional support and check resolution satisfaction.

Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.

Addressed customer queries to provide shipment-related or rates-related information.

Provided after-sales support, including troubleshooting and advice, to ensure customer satisfaction and loyalty.

Monitored and analyzed customer feedback, implementing changes to improve service quality and customer satisfaction.

Handled high-volume customers to address and resolve queries.

Demonstrated courtesy, respect, and patience in dealing with customers to comply with company policies and procedures.

Composed monthly sales reports to brief management regarding performance and revenues.

Practiced upsell and cross-sell promotions to gain leads and increase profits.

Negotiated contracts and terms with clients, securing long-term business relationships, and repeat sales.

Participated in ongoing training to broaden knowledge, acquire more skills, and improve performance.

Facilitated seamless communication between sales and customer service teams to address customer needs promptly.

Led team meetings to discuss sales targets, strategies for improvement, and share best practice customer service techniques.

Coordinated logistics of product deliveries, ensuring timely and accurate delivery to enhance customer satisfaction.

Stayed current on policies, procedures, and standards to offer optimal support.

Reviewed existing accounts to generate or follow through on sales leads, targeting a wider audience.

Analyzed sales data to identify trends, opportunities for growth, and areas requiring improvement.

Developed business plans to establish revenue and growth.

Closed long-term agreements through skillful negotiation.

Planned and developed winning strategies to increase sales, expand territories, and boost market positioning.

Built new business partnerships to drive customer acquisition, and generate revenue.

Managed escalated client inquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.

Fostered long-term relationships with key clients to support business objectives.

Prepared pricing strategies aligned with the budget to meet the needs of customers.

Led cross-functional teams to develop and implement strategic plans for market penetration and growth.

Analyzed current strategies for strengths and weaknesses, and adjusted approaches to maintain the sales trajectory.

Oversaw the maintenance of client notes on the internal CRM system to facilitate future strategies and key results.

Worked on CRM systems to track client interactions and sales pipeline, improving efficiency and customer service.