Anita Maamta
Team Leader Operation
Shimla
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Team Leader (ICICI Pru)
31 Parallel IT And BPO Solutions Pvt Ltd
07.2020 - Current
ICICI Prudential is a leading life insurance company in India. The role and responsibilities of a Team Leader at ICICI Prudential generally includes:-
Quality Analyst (MakeMyTrip Booking Recon)
31 Parallel IT And BPO Solution Pvt Ltd
07.2019 - 03.2020
Quality Analyst (QA) responsible for booking reconfirmation at MakeMyTrip, role and responsibilities includes:-
Sr. Associate (MakeMyTrip Booking Reconfirmation)
31 Parallel IT And BPO Solution Pvt Ltd
03.2016 - 07.2019
In MakeMyTrip's Booking Reconfirmation department, role and responsibilities include:
Centre Head
Arnav Satvik Vidyamandir Coaching Institute
03.2015 - 02.2016
1) Over All Management
2) Academic Oversight
3) Student Management
4) Administration Duties
5) Community Engagement
6) Performance Monitoring and Reporting:
Education
Bachelor of Arts - Arts
HP University
Summerhill 04.2001 -
No Degree - Higher Secondary (10+2)
HP Board of School Education
Shimla 04.2001 -
Skills
Complaint resolution
Mentoring
Overtime Management
Quality Improvement
Shift Scheduling
Client Service
Documentation And Reporting
Team Supervision
Client Support
Team motivation
Goal Setting
Analytical Thinking
People Management
Call Center Operations
Sales expertise
Task Prioritization
Multitasking
Reliability
Team building
Active Listening
Self Motivation
Timeline
Team Leader (ICICI Pru)
31 Parallel IT And BPO Solutions Pvt Ltd
07.2020 - Current
Quality Analyst (MakeMyTrip Booking Recon)
31 Parallel IT And BPO Solution Pvt Ltd
07.2019 - 03.2020
Sr. Associate (MakeMyTrip Booking Reconfirmation)
31 Parallel IT And BPO Solution Pvt Ltd
03.2016 - 07.2019
Centre Head
Arnav Satvik Vidyamandir Coaching Institute
03.2015 - 02.2016
Bachelor of Arts - Arts
HP University
04.2001 -
No Degree - Higher Secondary (10+2)
HP Board of School Education
04.2001 -