Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anita Rajan

Account Manager
New Delhi

Summary

Ambitious Marketing Assistant optimizing campaign performance to drive business success. Devoted market surveyor with established record of measurable customer engagement, coordinating lead generating campaigns and achieving notable revenue results. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Executive-Marketing

AMERICAN EXPRESS
09.2019 - Current
  • Understand the profile, preferences, history and revenue potential of each segment in the portfolio
  • Collaborate with Product and marketing teams to conceptualize and implement initiatives to drive portfolio growth, cross – sell and retention targets
  • Consultative engagement with the objective of maximizing the value of the Card and demonstrate share shift
  • Develops & manages a close relationship with cross functional teams within American Express such as Product, Marketing, World Service, Travel & Lifestyle, Credits and Risk
  • Provide a friendly, efficient consultative service that engages customer with the service & optimizes revenue opportunities by proactively anticipating customer requirements & building brand loyalty
  • High level of Customer service and engagement orientation
  • Excellent oral and written communication skills
  • Outstanding listening skills and capacity to articulate effective actions based on identified needs and profile
  • Ability to build a highly engaged relationship with a High Value Premium customer portfolio.

Analyst – TSC Consumer

AMERICAN EXPRESS
12.2015 - 9 2019
  • Taking care of customer queries relate to their card account
  • Making sure of providing resolutions to card members in timely manner
  • Providing support and helping team members when required
  • Supported Save A Card team for 6 months
  • Worked in a temp role of auditing for 6 months.

Subject Matter Expert

INTERGLOBE TECHNOLOGIES PRIVATE LIMITED
06.2010 - 02.2014
  • Dealing with customers and clients daily
  • Accountable for giving detailed travel information to the clients and solve their quires related to bookings
  • Assuring the compliance with the travel policies of client
  • Accountable for taking phone calls for coordinating travel including special and changes request, handling refunds
  • Assures compliance with company's documentation and procedures.

Subject Matter Expert

INTERGLOBE TECHNOLOGIES PRIVATE LIMITED
08.2011 - 02.2013
  • Handling escalations regarding, refunds and misconnect between two airlines
  • Making outbound calls to the customers if in case of a credit card decline and collecting new forms of payment
  • Providing floor support in absence of Team Leaders
  • Preparing and sending reports at the end of the shift
  • Coaching the new hire agent with new procedures and updates
  • Call monitoring and call listening for agents
  • Providing feedback and ensuring that feedback has been implied.

Education

Bachelor of Arts -

Rudra Vinayaka Mission University
04.2001 -

Skills

Customer Segmentation

Timeline

Executive-Marketing

AMERICAN EXPRESS
09.2019 - Current

Analyst – TSC Consumer

AMERICAN EXPRESS
12.2015 - 9 2019

Subject Matter Expert

INTERGLOBE TECHNOLOGIES PRIVATE LIMITED
08.2011 - 02.2013

Subject Matter Expert

INTERGLOBE TECHNOLOGIES PRIVATE LIMITED
06.2010 - 02.2014

Bachelor of Arts -

Rudra Vinayaka Mission University
04.2001 -

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Anita RajanAccount Manager