Anita Royan
Global Partner Assistant Coordinator
Bangalore
Summary
Dedicated and results-driven professional with 12+ years of experience in Global Partner Assistance Coordinator , Business Operations, Customer Service, and HR Support. Strong expertise in Oracle Partner Network operations, compliance validation, cloud service enablement support, and global stakeholder engagement. Adept at managing high-volumes of partner queries, governance documentation, and escalation handling with accuracy and professionalism.
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Business Operations Specialist
Oracle India Pvt Ltd.
08.2015 - 01.2020
- Business Operations Specialist | Aug 2015 – Jan 2020 (Previously with IKYA Human Solutions on contract from Aug 2013 – Jul 2015; transitioned to full-time role from Aug 2015) Moved to different department as a Global Partner Assistant Coordinator | Jan 2020 – Present
- Key Responsibilities:
- Global Partner Assistance & Enablement
- Oracle Cloud Services Demonstration Access Addendums
- OPN Membership & Partner Registration Support
- Oracle Partner Compliance & Documentation Validation
- CertView Partner Certification Linking & Expertise Tracking
- Oracle Service Cloud (OSvC) Case Management
- Oracle Fusion Applications Support
- Partner Dashboard, Access, & On-boarding Issue Resolution
- Global Stakeholder Engagement (CEOs, VPs, Partner Admins)
- Resell Rights, OBA, OVI, Linux, ASO Support Coordination
- SLA Compliance & Queue Management
- Cross-Functional Collaboration (Global Teams)
- Cloud Demo Environment Access Coordination
- Email Bounce / DMARC Issue Coordination (Domain-based Message Authentication, Reporting & Conformance)
- Data Accuracy (information is correct, error-free, and reliable)Audit & Process Governance
- Reporting, Partner Satisfaction Surveys & Tracking
- Excellent Written & Verbal Communication
- Multi-tasking Under Deadlines
- Quick Learner with Positive Attitude
- TOOLS & APPLICATIONS
- Oracle Service Cloud (OSvC)
- Oracle Fusion
- Oracle Partner Network Portal (OPN)
- CertView Platform
- MyLearn Portal
- MS Office (Excel, PPT, Outlook)
- SharePoint
- MS Teams / Slack
- Collected, organized and provided data to maintain program status and customer commitments.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Monitored and tracked project execution of tasks.
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
- Ensured regulatory compliance by staying updated on industry-specific guidelines and implementing necessary changes as required.
- Improved inventory management systems, optimizing stock levels to minimize shortages while reducing carrying costs.
- Increased revenue growth through market analysis, identification of new opportunities, and strategic planning efforts.
- Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
- Enhanced team productivity, setting clear expectations, and providing ongoing feedback and support.
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
HR Specialist – HR Direct (HRS)
Deutsche Bank
01.2011 - 03.2013
- HR Specialist – HR Direct (HRS) | Jan 2011 – Mar 2013
- Key Responsibilities:
- Provided HR service support to employees across the APAC region through phone and email channels.
- Resolved end-to-end employee HR queries related to Provident Fund (PF), payroll, benefits, tax, onboarding, and exit formalities.
- Coordinated with internal HR and payroll teams to ensure timely closure of employee concerns and case escalations.
- Maintained accurate employee records and ensured data integrity across HR systems and documentation.
- Supported off-boarding processes, including full & final settlement, exit documentation, and clearance tracking.
- Ensured adherence to HR policies, compliance guidelines, and service-level standards (SLAs).
- Delivered consistent and high-quality HR assistance while maintaining confidentiality and professionalism.
- Assisted in tracking HR case volumes, reporting trends, and recommending process improvements to enhance employee experience.
- Core Competencies:
- Employee Helpdesk Support (APAC)
- HR Operations & Employee Life Cycle
- Payroll & Benefits Administration
- PF & Final Settlement Handling
- Internal Policy Compliance & Governance
- Data Accuracy & HRIS Documentation
- Service-Level Management (SLA adherence)
- HR Case Escalation & Resolution
Tele caller – Sales Department
Just Dial Services Pvt. Ltd.
07.2009 - 10.2010
- Tele caller – Sales Department | Jul 2009 – Oct 2010
- Responsibilities:
- Conducted telesales calls to potential clients for space selling and product promotion.
- Assisted customers by recommending suitable services and product packages.
- Monitored call quality and prepared daily reports for management.
Customer Service Representative / Technical Support Engineer (Belkin Routers)
Microland Ltd.
04.2007 - 01.2009
- Customer Service Representative / Technical Support Engineer (Belkin Routers) | Apr 2007 – Jan 2009
- Key Responsibilities & Achievements:
- Delivered tier-1 and tier-2 technical support for Belkin router customers, resolving connectivity, network configuration, firmware, and security issues.
- Managed high-volume inbound support calls with consistent first-call resolution (FCR) accuracy and minimal escalations.
- Guided customers through real-time troubleshooting, router setup, Wi-Fi configuration, and hardware diagnostics, ensuring smooth network functionality.
- Collaborated with escalation teams to address complex cases and ensured timely ticket closure in alignment with SLA targets.
- Maintained 100% data accuracy and documentation quality over a six-month performance review cycle.
- Awarded the “WOW Call” Recognition (R&R Program) for delivering exceptional customer satisfaction and service professionalism.
- Supported team leaders with daily operational reporting, shift coverage, and peer assistance during absenteeism.
- Contributed to service quality improvements by identifying issue patterns, recommending fixes, and assisting with knowledge-base updates.
- Core Competencies:
- Technical Troubleshooting (Routers & Wi-Fi)
- Customer Support & Service Delivery
- Call Resolution Management
- Network Connectivity & Configuration Support
- Ticketing & SLA Compliance
- Performance Accuracy & Quality Control
- Client Satisfaction & Escalation Handling
- Reporting & Team Support
Education
BCA - Computer Applications
St JG Marget High School
Bengaluru, India06-2003
Skills
Operational efficiency
Cost reduction
Workflow optimization
Business process mapping
Operations management
Client inquiries
Client account management
Report generation
Teamwork
Teamwork and collaboration
Time management
Problem-solving abilities
Multitasking
Excellent communication
Effective communication
Team building
Customer relationship management
Business analysis
Quality assurance
Professionalism
Written communication
Certification
Spanish
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Spanish
06-2019
Business Operations Specialist
Oracle India Pvt Ltd.
08.2015 - 01.2020
HR Specialist – HR Direct (HRS)
Deutsche Bank
01.2011 - 03.2013
Tele caller – Sales Department
Just Dial Services Pvt. Ltd.
07.2009 - 10.2010
Customer Service Representative / Technical Support Engineer (Belkin Routers)
Microland Ltd.
04.2007 - 01.2009
BCA - Computer Applications
St JG Marget High School