Anita S
Chennai,TN
Summary
A dedicated team leader with 12+ years of experience in leading teams to success. Proven track record of delivering projects on time and within budget while driving employee engagement and productivity. Possesses strong leadership, capable of providing authoritative guidance , problem-solving, and communication skills, with a focus on delivering exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead
Capgemini Technology Services
10.2021 - Current
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Championed continuous improvement initiatives that resulted in optimized processes leading.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Responsible for creation & maintenance of SOP .
- Escalation handling through five-why analysis for RCA and implemented CAPA.
- Coordinate with Business partners and customers to keep operations running smoothly and solve routine and complex problems.
- Facilitated change management activities for internal team size of 40 and Customers across Americas - North America & LATAM Regions on the order to cash side as well as trained and Transitioned from Omprompt to salesforce for Order Submission
Process Lead
Capgemini Technology Services
02.2019 - 09.2021
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Evaluated process performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
- Develop and maintain strong relationships with customers & Client from Americas Region (North America & LATAM ), understanding their unique needs, challenges, and objectives, Act as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring their satisfaction with Capgemini services.
- Collaborate closely with internal operations teams, such as operations, pricing, MDM, Planning , customer service, Invoice , Documentation and Account receivable to ensure that customer & Client commitments are met.
- Coordinating with Stakeholders from different regions for seamless process & deliverable .
- Active participant in S&OP meeting to ensure meeting customer requirement and highlight risks with business team for the order supplies.
- Reconciled AR ledger and verifier proper posting. Resolved conflicts of payments and postings.
- Onboarding customers with New Process implementations and Ensuring to share reports client on KPI metrics.
Account Operations Lead
Hewlett Packard Enterprise
08.2016 - 01.2019
- Managed & Allocated staff for daily operations, ensuring timely delivery of high-quality services to clients.
- Responsible for the periodic review meetings with Stake Holders to review the team performance.
- Conducted training and mentored team members to promote productivity and commitment to a seamless Client service.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted root cause analysis in deficient areas to identify and resolve issues by 5 why analysis implemented CAPA.
Senior Process Associate
Hewlett Packard Enterprise
07.2015 - 10.2016
- O2C Process Handling - Preparing quotations, placing orders, Renewal & contract management releasing the orders, canceling the orders in case customer dissatisfaction.
- Regular calls with the Collection team, Sales and front office in related with Invoice disputes.
Software Developer
3i-Infotech Ltd
08.2011 - 12.2013
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Documented technical workflows and knowledge to educate newly hired employees.
Education
Masters in Computer Application -
University of Madras
ChennaiSkills
- Client Service
- Communication
- Teamwork and collaboration
- Complex Problem-Solving
- Consistence
- SAP , Salesforce, MS-Office, Power-BI
- Right Candidate Hiring & New Hire Onboarding
- Presenting & Representing Capgemini with Client
- Evaluating Employee Performance
- Team Building Activities
- Conflict Resolution
- Influencing & Mentoring
Accomplishments
- Champion of Change Management and cross Training.
- Represented Capgemini in US Workshop with Stakeholders & Leadership Team
- Through the ability of clear communication of future roadmap and strategic planning brought business for the organization by adding 3 FTE . Successfully running the Pilot Batch
- Facilitated & Trained the Train the Trainer
- Collaborated with Stakeholders and Operations team of size 40 for implementation of new capability tools for process efficiency.
- Conducted Workshop for the team of size of 30 for continuous learning and Enhanced their professional & personal skills during the workshop.
- Continuous Top Performer with Exceed Expectation rating
Certification
- AVANCER - Women Leadership Development Program
- Enable 2.0 - People Leadership Program
- Pursuing Emerging Leadership Training Program
Languages
English
Tamil
Awards & Recognitions
- Awarded with Xtra-Mile, Outstanding Contributor , Out of the Box, Value Creator Recognitions multiple times by Capgemini
- Client Awards : Maser the Blaster , Special Award , Deep Hunger to make a difference , KPI Award, Passion for Execution , UI-Traits Award
Timeline
Team Lead
Capgemini Technology Services
10.2021 - Current
Process Lead
Capgemini Technology Services
02.2019 - 09.2021
Account Operations Lead
Hewlett Packard Enterprise
08.2016 - 01.2019
Senior Process Associate
Hewlett Packard Enterprise
07.2015 - 10.2016
Software Developer
3i-Infotech Ltd
08.2011 - 12.2013
Masters in Computer Application -
University of Madras
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