Summary
Overview
Work History
Education
Skills
Timeline
Generic
ANITHA

ANITHA

CHENNAI

Summary

Dedicated professional with extensive experience in both library management and international education, specializing in creating inclusive, resource-rich environments that promote cultural engagement and global learning. Equally skilled in managing library operations, curating educational and cultural programs, and supporting study abroad initiatives through strategic partnerships, outreach, and student-focused services. Committed to empowering communities through knowledge sharing, cross-cultural dialogue, and access to international opportunities.

Overview

22
22
years of professional experience

Work History

Library Manager-Education/Cultural Engagement

British Council
08.2024 - Current
  • Managed library operations, ensuring efficient circulation and resource accessibility for diverse patron needs.
  • Developed and implemented strategic initiatives to enhance community engagement and library services.
  • Coordinated budgeting and resource allocation processes to optimize library operations and funding utilization.
  • Promoted digital library services through seminars and trainings.
  • Established partnerships with other libraries
  • Collaborated with local schools and community organizations to promote literacy initiatives and increase library usage.
  • Spearheaded the operational management of the British Council Library in Chennai, overseeing collection development, financial processes, vendor relationships, and customer experience aligned with global British Council standards.
  • Designed and delivered a robust annual calendar of educational, literary, and cultural programmes in alignment with strategic business units (SBUs) across English, Arts, and Education.
  • Successfully organized and hosted collaborative events with prominent institutions, including: US Consulate, Goethe-Institut, Tamil Nadu Government - Chennai Gender and Policy Lab, The Hindu Group – Hindu Lit for Life, Book discussion event with Honourable Member of Parliament Dr. Thamizhachi Thangapandian, NGO 'Yes We Too Can'.
  • Acted as a key liaison for internal teams and external stakeholders, ensuring the alignment of library services with broader British Council objectives.

Team Leader (Canada)

AECC India Pvt Ltd
03.2019 - 08.2024
  • Provide team members with information and assistance on academic requirements, application procedures, and visa process.
  • Provide training to team members who are new to the higher education system overseas.
  • Stay informed about the admission criteria, dates, and processes for different institutions and programmes.
  • Distribute essential information to team members in a timely way and respond to their inquiries.
  • Establish and maintain connections with educational institutions, alumni’s, and other relevant organizations to obtain insights and resources for business growth.
  • Setting defined goals, aligning the team with destination target, and ensuring team activities are oriented towards meeting organizational expectations.
  • Provide counselling to prospective students about international educational possibilities including undergraduate and graduate programmes.
  • Assist students in establishing academic and professional goals, assessing their interests, talents, and ambitions, and creating a personalised education plan that matches with their objectives and maximises their chances of success in international studies.
  • Establish and maintain partnerships with overseas universities, colleges and educational organizations to keep informed about programme offers, admission procedures, and possibilities.
  • Stay up to date on trends, advances, and best practices in international education counselling via professional development opportunities such as conferences, seminars, and trainings arranged by employer, Universities and Colleges.
  • Delivering seminars and webinars to prospective college students and working individuals seeking higher education overseas.

Senior Counsellor (Canada)

Canam Consultants Ltd.,
01.2018 - 02.2019
  • Assist students with the admissions process for international educational institutions, which includes researching universities and programmes, understanding admission requirements, preparing application materials such as resumes, essays, and recommendation letters, and completing the application form.
  • Assist students with financial preparation for foreign study, such as determining tuition and living expenditures.
  • Provide information and resources for standardized examinations used to get admission to foreign colleges, such as the GRE, GMAT, IELTS, TOEFL, PTE, and others.
  • Guide students through the visa application process, including giving information on visa requirements, preparing relevant papers, aiding with visa applications and interviews, pre-departure and resolving any questions or difficulties about Canada study visa.

Senior Operations Executive

IDP Education India Pvt Ltd.,
05.2014 - 12.2017
  • Plan marketing activities and promotional efforts to raise awareness of IDP IELTS among target groups, including as students, educational institutions, study abroad agents and immigration agencies
  • Identify educational institutions, language schools, recruiting agencies, and other related organizations around Chennai and Tamil Nadu to promote IDP IELTS as the chosen English language competence exam.
  • Develop and maintain excellent connections with Nodal Partner to promote IDP IELTS, increase IELTS registrations, meet their requirements and guarantee customer satisfaction.
  • Organise and attend events, workshops, seminars to promote IDP IELTS services, connect with potential customers and clients.
  • Organise “Master Classes” for students and “Train the Trainer” programme for English Language Trainers in the Chennai and TN areas.
  • Conduct webinars, and information sessions for students and partners to educate them about IDP IELTS, test preparation tactics, and other services.
  • Conduct market research and feedback analysis to acquire insights about competitor activity, and utilise the results to influence marketing and promotional plans.
  • Ensure the quality and integrity of IDP's IELTS testing services by monitoring test administration methods, compliance with test standards, and regulatory requirements.
  • Promote IDP IELTS at all IDP International Education Fairs.

Customer Service - Team Leader

Vodafone Essar South Ltd
09.2007 - 04.2011
  • Lead, inspire, and train a team of customer service professionals to meet sales objectives, service and quality expectations.
  • Drive SIM card sales by employing efficient sales methods, promotions, and upselling addresses to maximize revenue and profitability.
  • Provide fast and polite support to clients with SIM card activation, setup, troubleshooting, and service-related concerns.
  • Monitor team performance, productivity, and adherence to key performance indicators (KPIs).
  • Create frequent reports on sales performance, customer feedback, and operational indicators, providing insights and suggestions for continual development.
  • Build and maintain excellent connections with customers by addressing their needs, resolving difficulties, and looking for opportunities to improve service.
  • Collaborate with sales, marketing, technical support, and other departments to plan sales and service activities, handle customer concerns, and meet organizational goals.

Quality Analyst

Nokia India Pvt Ltd
12.2005 - 08.2007
  • Conduct rigorous inspections of incoming raw materials, components, and sub-assemblies to ensure compliance with quality standards, specifications, and regulations.
  • Check incoming materials for quality assurance using suitable inspection techniques, equipment, and instruments to detect any faults, deviations, or nonconformities.
  • Keep accurate records of incoming material inspections, test results, quality reports, and other necessary documents in accordance with the quality management system requirements and regulatory standards.
  • Communicate with suppliers about quality problems, non-conformities, or variations found in incoming supplies, and work together to address issues, take corrective measures, and enhance quality performance.
  • Collaborate with cross-functional teams, such as procurement, engineering, manufacturing, and quality assurance, to ensure efficient communication, coordination, and resolution of incoming material quality concerns throughout the whole supply chain.

Sales Executive

Business Chennai - Hindustan Unilever
02.2003 - 11.2005
  • Create and implement sales plans and strategies to meet sales objectives for Hindustan Unilever goods in the grocery category.
  • Establish and develop excellent relationships with supermarket clients, such as store managers, buyers, and owners, to understand their requirements, handle problems, and find possibilities for cooperation and growth.
  • HUL goods may be promoted via product demos, sample activities, promotional events, and in-store displays to boost product exposure, attract consumers, and drive sales.
  • Receive and process customer orders, maintain inventory levels, and guarantee that HUL items are delivered to supermarket customers on time to fulfil demand and reduce stockouts.
  • Ensure correct merchandising and shelf management for HUL items in supermarkets, including product positioning, price, signage, and promotional materials, to maximise exposure and sales impact.
  • To develop loyalty and encourage repeat business, provide great customer service to grocery customers by answering questions, resolving difficulties, and proactively addressing their needs.
  • Prepare sales reports, activity reports, and other paperwork as directed by management, including frequent updates on sales performance, market trends, and customer feedback.

Education

Bachelor of Arts - English Literature

University of Madras
Chennai
05.2008

Diploma of Management -

Tamil Nadu Open University
Chennai
12.2019

Skills

  • People Management
  • Customer Support
  • Web content management
  • Outreach programs
  • Vendor management
  • Budget management
  • Stakeholder management
  • Event planning
  • Marketing

Timeline

Library Manager-Education/Cultural Engagement

British Council
08.2024 - Current

Team Leader (Canada)

AECC India Pvt Ltd
03.2019 - 08.2024

Senior Counsellor (Canada)

Canam Consultants Ltd.,
01.2018 - 02.2019

Senior Operations Executive

IDP Education India Pvt Ltd.,
05.2014 - 12.2017

Customer Service - Team Leader

Vodafone Essar South Ltd
09.2007 - 04.2011

Quality Analyst

Nokia India Pvt Ltd
12.2005 - 08.2007

Sales Executive

Business Chennai - Hindustan Unilever
02.2003 - 11.2005

Bachelor of Arts - English Literature

University of Madras

Diploma of Management -

Tamil Nadu Open University

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