Anitha Jacqueline
Project Manager
Bangalore
Summary
Results-driven business service professional with a strong background in achieving performance targets and enhancing operational efficiency. Leads high-performing sales teams through effective planning and organization. Skilled in problem-solving, project management, and customer relationship development, consistently generating new business opportunities and improving service delivery.
Overview
12
12
years of professional experience
Work History
Project Manager
eClinicalWorks
03.2023 - 07.2026
- Coordinated end-to-end project lifecycle for eClinicalWorks software deployment across multiple hospitals and standalone facilities.
- Led a cross-functional team of developers, testers, and implementation specialists, ensuring adherence to project milestones and quality standards.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Facilitated seamless integration of eClinicalWorks software into healthcare environments, resulting in a 30% increase in operational efficiency.
- Realized 80% decrease in deployment time through implementation of streamlined processes and optimization of resource allocation strategies.
- Met project deadlines without sacrificing build quality or workplace safety.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Quality Analyst
Omega Healthcare
05.2019 - 03.2023
- Audited live or recorded calls for compliance, accuracy, and adherence to professional standards.
- Feedback & Coaching: Provide actionable, one-on-one feedback to agents to improve communication, empathy, and technical knowledge.
- Delivered actionable, one-on-one feedback to agents enhancing communication, empathy, and technical knowledge.
- Compliance Adherence: Ensure adherence to healthcare-specific regulations (e.g., HIPAA) and privacy protocols.
- Calibration: Participate in sessions with operations, training, and client representatives to ensure consistent scoring standards.
- Prepared performance reports daily to identify areas for improvement.: Prepare daily, weekly, or monthly performance dashboards to identify improvement areas.
Operations Analyst
First Advantage
07.2017 - 05.2019
- Conducted background verifications for top clients to ensure compliance and trust.
- Processed education, employment, and criminal checks to support client hiring decisions.
- Coordinated with clients for document requests to facilitate timely verification processes.
Customer Service Representative
Mphasis
08.2014 - 11.2015
- Respond to the inbound calls professionally and furnish the customer with information on product and services and obtain details of the complaints/concerns
- Responded to inbound calls professionally, provided product and service information, and gathered details of customer complaints and concerns
- Build trust and sustainable relationship with customers through interactive communication
- Built trust and sustainable relationships with customers through effective communication
- Record details of customer interactions, queries, complaints and comments/feedback
- Route concerns that require immediate/special attention to concerned departments
- Followed up to ensure resolution of customer issues and confirmation of actions taken
Education
BBA - Adminstration
IBVE Educational institute
BangalorePre University Education -
St.Annes College
Bengaluru, IndiaSSLC -
St Joseph's Convent
Promonade roadSkills
- Project coordination
- Project scheduling
- Program development
- Team building
- Team collaboration
- Customer-focused
- Lead generation
Timeline
Project Manager
eClinicalWorks
03.2023 - 07.2026
Quality Analyst
Omega Healthcare
05.2019 - 03.2023
Operations Analyst
First Advantage
07.2017 - 05.2019
Customer Service Representative
Mphasis
08.2014 - 11.2015
SSLC -
St Joseph's Convent
BBA - Adminstration
IBVE Educational institute
Pre University Education -
St.Annes College