ANITHA K
Guest Experience Assistant
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Guest Experience Executive
Jones Lang Lasalle
10.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Enhanced operational efficiency by proactively identifying areas for process improvement within department.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
Attaché
BLR Lounge Service PVT LTD
12.2021 - 06.2022
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Quality Engineering
Amphenol
05.2021 - 11.2021
- Ensuring that product meet the established quality standard and requirements set by the organization
- Involved in all stages of the production process, from design and development of manufacturing and testing
- Conduct inspection and audits and analyze data to identify areas for improvement.
Front Office Executive
RRMCH
06.2020 - 05.2021
- Greeting visitors and providing essential administrative support
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
Education
High School -
Gangamma Hombegowda Girls School
Bengaluru 01.2012 - 2015.01
Diploma in Computer Science -
APS Polytechnic
04.2001 - 2018.04
Hotel Management And Hospitality -
Vision Aviation Academy
04.2001 - 2019.10
Bachelor of Commerce -
KSOU University
04.2001 - 2022.10
Skills
- Exceptional Communication
- Presentation Development
- Feedback collection
- Reservation Management
- Complaint Handling
- Customer Service
- Meeting planning
- Mail Management
- Travel administration
- Schedule & calendar planning
- Administrative Support
Accomplishments
- Awarded best performance of the month on 2020.
Timeline
Guest Experience Executive
Jones Lang Lasalle
10.2022 - Current
Attaché
BLR Lounge Service PVT LTD
12.2021 - 06.2022
Quality Engineering
Amphenol
05.2021 - 11.2021
Front Office Executive
RRMCH
06.2020 - 05.2021
High School -
Gangamma Hombegowda Girls School
01.2012 - 2015.01
Diploma in Computer Science -
APS Polytechnic
04.2001 - 2018.04
Hotel Management And Hospitality -
Vision Aviation Academy
04.2001 - 2019.10
Bachelor of Commerce -
KSOU University
04.2001 - 2022.10
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