Summary
Overview
Work History
Education
Skills
Cooking
Languages
Timeline
Generic

ANITHA SUGURU

Bengaluru,KA

Summary

Accomplished Shift Manager at Shell India Retail Markets Pvt.Ltd, adept in Operations Management and fostering Teamwork and Collaboration. Streamlined daily operations, significantly enhancing team productivity and customer satisfaction. Proven track record in staff mentoring, strategic planning, and problem-solving, leading to a positive and efficient work environment. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

16
16
years of professional experience

Work History

FFCS- Food & Forecourt Supervsior

SHELL-Deli2Go
03.2022 - 06.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Shift Manager

Shell India Retail Markets Pvt.Ltd
02.2008 - 06.2024
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coordinated staff training programs to improve service quality, enhancing overall customer experience.

Education

Bachelor of Arts - BA-Discontinued

Ambedkar University-Hyderbad
Hyderabad, India
06-2009

Associate of Science - PUC-Pre University College

AKC-Junior College
Rajahmundry, India
03-2006

High School Diploma -

JJMS-School
Rajahmundry, India
03-2004

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Priority management
  • Schedule development
  • Strategic Planning
  • Operations Management
  • Employee Motivation
  • Inventory Control
  • Processes and procedures
  • Staff Discipline
  • Industrial hygiene
  • Inventory Oversight
  • Financial Management
  • Business Development
  • Teamwork and Collaboration
  • Time management abilities
  • Self Motivation
  • Decision-Making
  • Team building
  • Problem-Solving
  • Multitasking
  • Active Listening
  • Time Management

Cooking

Making New Recipes in Free time At Home.

Expert in Hyderabad Making.


Languages

Telugu
Advanced (C1)
Kannada
Intermediate (B1)
English
Elementary (A2)

Timeline

FFCS- Food & Forecourt Supervsior

SHELL-Deli2Go
03.2022 - 06.2024

Shift Manager

Shell India Retail Markets Pvt.Ltd
02.2008 - 06.2024

Bachelor of Arts - BA-Discontinued

Ambedkar University-Hyderbad

Associate of Science - PUC-Pre University College

AKC-Junior College

High School Diploma -

JJMS-School
ANITHA SUGURU