Anitha SURAM
Software Engineer
Bangalore,Karnataka
Summary
Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Successful career history comprising more than 10+ years.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Cisco GTC Custom Development
Tata Consultancy Services
Bengaluru
05.2024 - Current
- Designed and implemented database solutions for business applications.
- Troubleshoot and optimize database performance issues.
- Collaborated with cross-functional teams for system integration and testing.
- Designed and developed stored procedures and functions.
- Designing architecture and implementing new enhancements in project.
- Processing of functional and technical requirements by interacting closely with business users and incorporating new enhancements in current application.
- Technical Design documents preparation.
- Code Review and debugging.
- Unit Testing.
- Managed multiple projects simultaneously, effectively prioritizing tasks to meet deadlines without compromising quality.
- Increased repeat clientele through exceptional customer service and ongoing communication during project phases.
Oracle Apps Technical Consultant (Oracle Finance)
Tata Consultancy Services Limited
Bengaluru
05.2014 - 05.2024
- Resolving/Fixing client production issues/cases.
- Analyzing and identifying root cause of issue during order import and workflow process.
- Identifies issues as operational, data issue, or Bug/Code fix.
- Working with cross-functional teams for analyzing and fixing issues.
- Monitoring activities like job running status, data integration from cross-flow team.
- Trained end-users on new systems, fostering smooth adoption process and empowering users to maximize potential of new technologies.
- Received Star of month Award, and I have received lot of appreciations from clients for providing appropriate resolution/fix for issues they have raised, and satisfied customers for providing timely update.
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns, and solving problems quickly.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to role of Technical Consultant.
- Contributed to continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
- Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Streamlined processes for increased efficiency by implementing automation solutions using various programming languages.
Enablement Manager
Tata Consultancy Services Limited
Bengaluru
04.2021 - 11.2021
- Normalization project to introduce Net billing concept for distributors and provide enough knowledge on new concept platform are going to use by working with them on different use cases might encounter in production.
- Any issues they face while working on use cases will be rectified on timely basis.
- Clarifying all issues and doubts during normalization window.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Business Analyst
Tata Consultancy Services Limited
Bengaluru
10.2020 - 04.2021
- Gathering requirements from different stakeholders on current process follow and need for improvement, as well as difficulties face.
- Prepare BRD document by interacting with business users and client IT team for enhancements and new flow introduction.
- Coordinate with functional team by providing BRD documents and getting MD050 developed. Provide details and clarity on issues.
- Organize training to ensure everyone is ready to adapt to changes and incorporate them into system smoothly.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Oracle Apps Technical Consultant (Oracle HRMS)
Tata Consultancy Services Limited
Bengaluru
05.2014 - 09.2014
- Implementation project to develop payroll interfaces to interface payroll details for all Cisco employees in all Cisco regions (APAC, EU, Canada, Japan, and US).
- In a short period, have gained customer confidence and received appreciation from them.
Oracle Apps Technical Consultant (Order Management)
Tata Consultancy Services Limited
Bengaluru
09.2011 - 12.2013
- Resolving/Fixing client production issues/cases
- Analyzing and identifying root cause of issue during order import and workflow process
- Identify issues as operational, data issue, or Bug/Code fix.
- Working with cross-functional teams for analyzing and fixing issues.
- Deployed several production data fixes.
- Monitoring Activities
- Received Star of month Award, and have received lot of appreciations from clients for providing appropriate resolution/fix for issues they have raised, and satisfied customers for providing timely update.
Team Member
Motorola Mobility Inc
Chennai
02.2010 - 09.2011
- Customer Relationship Management (CRM) is application to support customers in fixing bugs.
- In Motorola, when customers encounter problems with their mobiles, they request for service.
- Different types of services are provided, like Repair Service, Door 2 Door, Service Express, and Overnight Express.
- There are many steps to submit mobiles to service center and to get repair number back.
- While submitting customer face problems and raise request to fix bug.
- Request is analyzed and issues are fixed based on priority.
- Have exposure in Enterprise Resource Management (Modules: Purchasing, Order Management).
- Gain knowledge from project and delivered critical CRs in time.
- Got client appreciation mails regarding quality work.
- Shared domain knowledge with teammates and helped in fixing CRs and issues.
Team Member
BFS2-Competency-Chennai
Chennai
10.2009 - 10.2009
- Worked in first phase of 'Sanlam Banking' Project.
- Gathered client requirements.
- Prepared, formatted high-level scripting.
- Delivered Trace method Report in daily basis manner internally and got client appreciation for sending reports correctly.
Education
Master Of Computer Application - Computer Application
Sri Sairam College of Engineering
Chennai, India 09.2005 - 07.2008
Bachelor Of Science - Mathematics
SDNB Vaishnav College For Women
Chennai 06.2002 - 04.2005
XII - XII Std
St Mark's Matriculation Higher Secondary School
Chennai 07.2001 - 03.2002
SCHL - X Std
St Mark's Matriculation Higher Secondary School
Chennai, India 01.1999 - 03.2000
Skills
Programming languages: PL/SQL, SQL
Database: Oracle RDBMS (11g,12c,19c), Oracle EBS
Tools: Oracle SQL Developer, TOAD, PL/SQL Developer
Strong understanding of requirement, database design and normalization
Excellent team player with strong communication and interpersonal skills
Ability to work under tight confinement, follow the agreed SLA’s
Certification
Oracle E-Business Suite 12 Financial Management Certified Implementation Specialist: Oracle Receivables
Timeline
Cisco GTC Custom Development
Tata Consultancy Services
05.2024 - Current
Enablement Manager
Tata Consultancy Services Limited
04.2021 - 11.2021
Business Analyst
Tata Consultancy Services Limited
10.2020 - 04.2021
Oracle Apps Technical Consultant (Oracle HRMS)
Tata Consultancy Services Limited
05.2014 - 09.2014
Oracle Apps Technical Consultant (Oracle Finance)
Tata Consultancy Services Limited
05.2014 - 05.2024
Oracle Apps Technical Consultant (Order Management)
Tata Consultancy Services Limited
09.2011 - 12.2013
Team Member
Motorola Mobility Inc
02.2010 - 09.2011
Team Member
BFS2-Competency-Chennai
10.2009 - 10.2009
Master Of Computer Application - Computer Application
Sri Sairam College of Engineering
09.2005 - 07.2008
Bachelor Of Science - Mathematics
SDNB Vaishnav College For Women
06.2002 - 04.2005
XII - XII Std
St Mark's Matriculation Higher Secondary School
07.2001 - 03.2002
SCHL - X Std
St Mark's Matriculation Higher Secondary School
01.1999 - 03.2000
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