Anitha Vijay Kumar

• Exercised leadership capabilities by successfully motivating and inspiring others.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Paid attention to detail while completing assignments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Cultivated interpersonal skills by building positive relationships with others.
• Excellent communication skills, both verbal and written.
• Attend Train the trainer session with the client and learning the gaming process and trained the support team.
• Handling OJT until production| Refresher Training| Creating assessments to certify the batch.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Gained strong leadership skills by managing projects from start to finish.
• Daily discussion with the operations manager and the director with all the inputs and further roadmap on the improvement program for the trainees.

• Demonstrated leadership skills in managing projects from concept to completion.
• Gained extensive knowledge in data entry, analysis and reporting.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Managed time efficiently in order to complete all tasks within deadlines.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Resolved problems, improved operations and provided exceptional service.
• Proved successful working within tight deadlines and a fast-paced environment.
• Self-motivated, with a strong sense of personal responsibility.
• LEAD AND MANAGE INTERNAL CSM TEAM - Conduct a need analysis and fill knowledge gaps within the team |Collaborate with the CSM team from various orgs within the company |Review documents submitted by the team and upload on Learning Management System (LMS) | Building the content on the authoring tool (Dominknow)| Updating the training modules in to the LMS system (eLogic) | Updating the LMS system whenever there is an update | Setting up user interface and permission for the customers and internal employees.
  
• MANAGE ALL INTERNAL GLOBAL PRODUCT TRAINING (SALES AND SUPPORT)
  Onboarding product training |Refresher Training |Product release Training |Customer Handling skill training |Coaching | Customer Success Manager (CSM) Trainings

ORDERS PROCESS

New account creation | Activation and Deactivation of phone numbers| On-boarding enterprise customers from post-sales to L1 | e-Commerce | Manage Late payment plan |Monthly Reporting| Managing Quarterly meeting presentations and reports of the enterprise customer.

CONTENT CREATION

Maintain and Update orders process documentation| Monitor QA on the process documents submitted by the team |Review QA effectiveness | Create Reports & publish the QA reports to the manager.

NEW HIRE-TRAINING

Create and share Orders learning plan for new hires| Monitor new hire learning progress | Weekly audit and share the findings with HR and the new hire manager | Created reports on Learning progress for new-Hire (30/60/90 days) | Create knowledge check quiz for the new hire trainee.

TECHNICAL SUPPORT

Troubleshooting on Field Force Manager and StreetSmart applications| Handle Escalations | Create and Manage weekly reports from Salesforce | Maintaining Customer CRM on SalesForce