ANITH KUMAR KOYYANA

• Identify fraud patterns, including genius vs. hijacked customer wallet accounts.
• Investigate chargeback cases and prepare detailed supporting documentation.
• Conduct Root Cause Analysis(RCA)on quality misses and implement corrective/preventive actions.
• Collaborate with stakeholders on process improvements, fraud risk mitigation, and workflow optimization.
• Perform quality audits and detailed analysis, generating actionable reports to improve overall process efficiency.
• Conduct monthly client meetings and business reviews on quality performance,fraud trends, and improvements.
• Provide training and coaching to team members based on audit findings and performance gaps.
• Facilitate weekly case studies and daily SOD(Session of Day) to improve team knowledge and decision accuracy.
• Deliver structured feedback to analysts, reducing repeat errors and improving quality scores.
• Identify and raise defects/bugs in internal systems, recommending enhancements.

• Investigated fraud cases including Account Takeover(ATO), Identity Theft, First -Party Fraud, and Check Fraud.
• Performance KYC,CDD, and Enhanced Due Diligence(EDD) for high- risk customer accounts.
• Monitored transactions across ACH, wire transfers, cards and digital banking channels.
• Conducted sanctions screening (OFAC).

PEP checks, and adverse media reviews.

• Prepared case investigations, SAR/STR narratives, and audit -ready documentation.

Identified fraud trends and shared actionable insights with teams provided guidance and support to analysts to improve investigation accuracy and SLA adherence.

• Managed operational workflows and verification processes.
• Ensured timely and compliant completion of verification activities.