Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
ANITTA MARIYA V S
Thrissur
Summary
Overview
2
years of professional experience
Work History
Teleperformance Global Services Pvt LtdHyderabad
Customer Service and Quality Analyst
06.2022 - 12.2023
Job overview
- Establish and refine internal standards for support and call center quality assurance.
- Evaluate support engagements against predetermined quality benchmarks.
- Provide agents with constructive feedback and guidance during regular meetings.
- Analyze customer service metrics (e.g., CSAT, FRT, IQS) and their correlation with support team performance.
- Monitor customer service performance at both individual agent and team levels.
Education
Jyothi Engineering College Cheruthuruthy, Thrissur
B Tech from ELECTRONICS & COMMUNICATION ENGINEERING
02-2023
University Overview
- Percentage: 69
- Board: KTU
LFCGHSS, Mammiyoor
Higher secondary +2
03-2017
University Overview
- Percentage: 76
LFCGHSS, Mammiyoor
Matriculation (10TH)
03-2015
University Overview
- Percentage: 92
Skills
- Responsible
- Team Player
- Problem Solving
- Analytical Thinking
- Eager to learn and adopt new technologies
TECHNICAL SKILLS
TECHNICAL SKILLS
SQL,C,C++
Basics of HTML,CSS,&Java
Ms Office-Microsoft Excel,PowerPoint,Microsoft Word
Python full stack developer
Industrial Exposure
Industrial Exposure
- Orion Hardware Design Lab - Thrissur (2019)
- All India Radio (Akashavani), Ramavramapuram, Thrissur (2018)
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Hobbies and Interests
Hobbies and Interests
- Reading Books
- Listening TEDX talks
- Listening Music
Timeline
Customer Service and Quality Analyst
Teleperformance Global Services Pvt Ltd
06.2022 - 12.2023
Jyothi Engineering College Cheruthuruthy, Thrissur
B Tech from ELECTRONICS & COMMUNICATION ENGINEERING
LFCGHSS, Mammiyoor
Higher secondary +2
LFCGHSS, Mammiyoor
Matriculation (10TH)
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