Anjaiya Korven
Thane
Summary
Performance-driven manager with nearly 10 decades of experience with the Insurance sector aligning systems with business requirements, policies and organizational growth. Devise & implementing growth driven strategies, profitably managing business units and improving sales performance through innovative initiatives; currently. Leverage keen analysis, insights and team approach to drive organizational improvements and implementation of best practices. Synchronize company's strategies to drive all available resources judiciously to realize organizational objectives. An assertive manager with strong aptitude to develop and lead highly efficient teams; possess outstanding motivational abilities to facilitate attainment of strategic goals while managing behavioral aspects of the team. Gained strong exposure to planning, execution & monitoring with ability to handle multiple functions and activities in high pressure environments with tight deadlines; proven leadership and team building skills coupled with the ability to effectively direct teams.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Senior Manager
TATA AIG General Insurance
04.2023 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Territory Manager
Bajaj Allianz Life Insurance
07.2022 - 04.2023
- Managing the life insurance business for Agency & Retail vertical
- Driving the business volumes of ULIP's & Term Insurance plans through Agents & Agency Mentors
- Handle the entire gamut of activities related to the company's Vision, Values and Strategy; ensure revenue generation and enhance market share as well as smooth coordination with corporate heads to develop business plans for the company
- Identify opportunities while meeting prospects, making initial presentations in liaison with back end and offered required support to win business; participate in strategic discussions and periodic pipeline reviews
- Recruit, train and manage performance of financial advisors with involvement in monthly target setting as well as assisting in achieving the same through joint fieldwork with the Unit Managers & Advisors
- Generate desired business volume, ensure profitability of the business and maintain a balance of cost benefit ratio.
- Ensure efficient management of all channels namely operation, training, facility and sales and also to maintain overall synergy.
- Customer service, brand building and overall development of insurance and financial market.
Assistant Manager
HDFCERGO General Insurance
12.2020 - 06.2022
- Executing sales through e-channel; maintaining daily, weekly & monthly performance of the team
- Lead and managed a team of 22 team members
- Conduct data analysis for inbound and out bound call center along with the IVR ensuring sales productivity is high.
- Planning & organizing daily activities to be carried out in order to enhance performance
- Ensuring that DRR are achieved & keeping organizational goals in mind
- Conducting performance reviews with team members to discuss performance weekly/monthly/quarterly
- Maintaining & tracking process related revenue on a daily basis
- Fostering a healthy & competitive work environment to boost employee potential
- Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance
- Acquiring working knowledge of the industry's climate and competition to effectively implement the sales strategy
- Preparing and delivering sales reports to the management; also report on team members performance and mission-related objectives
- Presenting reports to shareholders on the success of the business endeavors
- Managing all transaction processes and delivery of services; providing services to existing customers and managing all aspects of customer relationships
- Checking insurance claims to solidify trust and safeguard reputation
- Team Size: 22
Team Leader
Shriram Value
07.2019 - 11.2020
Team Lead
Q Connect Business Solution
09.2018 - 06.2019
Team Manager (Team coach)
ICICI Lombard
11.2014 - 09.2018
Customer service representative
Tata Motor Finance (E-NXT Financial Limited)
04.2011 - 01.2014
Education
MBA - Marketing
ITM Business School
04-2023
Bachelor of Commerce - undefined
Mumbai University
01.2014
Skills
General Insurance (Health New Business & Renewal & Inbound , & Travel,)
Interests
Playing Cricket, Travelling
Accomplishments
- Successfully handled new business acquisition, policy renewals, and travel insurance operations.
- Set up a new call center, scaling it from 9 to 70 seats, including infrastructure, staffing, and operations.
- Managed chat-based customer service processes for health and travel insurance products.
- Handled all escalations related to health and travel products, ensuring quick resolution and customer satisfaction.
- Acted as a key liaison between the vendor and the company to ensure smooth operations and compliance.
- Oversaw billing and invoice management for all call center operations.
- HDFCERGO General Insurance: Demonstrated YOY growth, scaled the revenue from 40L to 80L showing 100% growth within the region.
- Clocked 1Cr+ revenue for the months of January, February & March 2022
Streamlined processes and reduced layoffs and leaves ICICI Lombard: Led a team strength of 20 Sales Advisors
- Won Best Advisor Award multiple times in the process at ICICI Lombard
- Received Award & Certificate for Best Quality Performance at ICICI Lombard
- Recognized with Frontier Award for Best Performance at ICICI Lombard
- Promoted for Team Management responsibility within 1.8 years of journey with ICICI Lombard
- Operated I Partner, ICICI Lombard Application and managed CRM Testing for all products & UAT on a daily basis
Timeline
Senior Manager
TATA AIG General Insurance
04.2023 - Current
Territory Manager
Bajaj Allianz Life Insurance
07.2022 - 04.2023
Assistant Manager
HDFCERGO General Insurance
12.2020 - 06.2022
Team Leader
Shriram Value
07.2019 - 11.2020
Team Lead
Q Connect Business Solution
09.2018 - 06.2019
Team Manager (Team coach)
ICICI Lombard
11.2014 - 09.2018
Customer service representative
Tata Motor Finance (E-NXT Financial Limited)
04.2011 - 01.2014
Bachelor of Commerce - undefined
Mumbai University
MBA - Marketing
ITM Business School
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