Anjal Shirley
Bangalore
Summary
A multi skilled professional with over 13 years of progressive experience in Insurance Industry, Tech process, Risk and Compliance (Tier 2), Travel industry, Insurance industry and Customer relations department (Tier 2). She possesses good knowledge to interact with clients. Anjal is an excellent communicator and a quick learner who is able to adapt to changing environments while multi-tasking and working under pressure. Driven Onboarding Specialist with background in coordinating and streamlining new hire processes. Possess strong communication skills for facilitating successful employee transitions, proven ability to multitask, and profound knowledge of HR procedures. Made significant impacts by implementing onboarding initiatives that increased overall team efficiency and productivity.
Overview
17
17
years of professional experience
Work History
Onboarding Specialist
Accenture India LTD
Bengaluru
06.2022 - Current
- Facilitated onboarding sessions for new hires across various departments.
- Coordinated training schedules and materials for incoming employees.
- Assisted in developing onboarding resources and guides for new staff.
- Communicated policies and procedures to ensure employee understanding.
- Collaborated with HR teams to streamline the onboarding process.
- Monitored new hire progress and provided support during transition phases.
- Organized feedback sessions to improve the onboarding experience continually.
- Maintained accurate records of onboarding activities and employee progress.
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
Senior Executive L2G1
247.ai.
10.2014 - 04.2019
- Updating the clients by sending them a feedback form of an ongoing issue with the business partners and the customers.
- Updating the team about the partners malpractice if any.
- Analyze risk involved in carrying out business with partners.
- Authorized to compensate the customer for the trouble they had during the travel.
- Handled customer complaints during their travel and post travel.
- Promoted as Senior Executive L2G1.
- Had received calls in regard to flight booking.
- Modifying the flight ticket as per customers requirements.
- Hotels and motel bookings.
- Helped the customers in booking a package that included flight, hotel and hire car.
WNS Global Services Pvt. Ltd.
06.2012 - 08.2014
- Certified by the clients to monitor compliance calls for agents based in Australia.
- Have not received a reverted feedback.
- Analyse risk involved in associate decisions.
- Have been trained on underwriting for insurance.
- Complaints Handler - Handled Level 2 escalations, provided action plans to address & reduce customer escalations.
- Have not the received a business challenge for the calls monitored.
- Auditing emails sent by the agent to the customer.
- Have monitored calls for the niche products.
- Monitored calls to check whether the agents has sold the product adhering to the guidelines set by the company or not.
- Documentation of the changes made by the clients.
- Suncorp Insurance (Risk and compliance)
Tech Specialist
247.ai
01.2009 - 04.2012
- Trouble shooting credit card terminals.
- Creating software files with merchant details.
- Assisting the customer in downloading the file created with the details provided.
- In charge of Escalations (UK).
- In charge of Sup calls.
- In charge of updating the entire team about the changes made by clients.
Education
Bachelor of Commerce -
Bishop Cotton Women's Christian College
Bangalore01.2008
Pre-University Commerce -
St Anne's first grade college for girls
Bangalore01.2005
Skills
- Onboarding process
- Training coordination
- Compliance management
- Policy communication
- Documentation accuracy
- Employee engagement
- Insurance underwriting
- Claims management
- Risk assessment
- Compliance auditing
- Process improvement
- Email marketing
Developmental Training Programs
- Successfully completed the training for monitoring compliance and certified by the clients.
- Basics of Lean Six Sigma
- Excel training arranged by the company.
- Process documentation
- Agile Methodologies
Personal Information
Title: A multi skilled professional with over 13 years of progressive experience in Insurance industty, Tech process, Risk and Compliance (Tier 2), Travel industry, Insurance industry and Customer relations department (Tier 2). I possess good knowledge to interact with clients.
Certifications Awards Commendations
- Certificate for receiving 'Max App emails', 01/19
- Client applaud in writing sent to the HOP directly for drafting the best email sent to the customer, 2018
- Certificate stating 'Highest count of complaint cases handled for the month of April', 04/16
- Certificate stating 'Best performer', 04/16
- Certificate stating 'Best performer', 12/15
- Certificate of Accreditation by the clients to monitor 'Risk and Compliance'
- 'Shining Star Award' for quarter, 01/13 - 03/13
- Appreciation and a certificate as the 'Employee of the month', 08/11
- Certificate of 'Excellence' from the clients for the service offered on every single call attended, 05/10
- Certificate for 'Highest Quality', 01/10
Portfolio Summary
Complaints handler, Tier 2., Authorized to provide suitable compensation to customer if required., Monitored calls and provided feedback for a continuous Improvement which helped in process Excellence (Compliance)., Audited offline emails. (Risk and compliance)., Maintained a track record of process updates., In charge of Escalations (UK)., In charge of Sup calls., Travel industry, ticketing (UK), Risk and Compliance., Insurance industry (Australia), Semi Tech process (US)
Timeline
Onboarding Specialist
Accenture India LTD
06.2022 - Current
Senior Executive L2G1
247.ai.
10.2014 - 04.2019
WNS Global Services Pvt. Ltd.
06.2012 - 08.2014
Tech Specialist
247.ai
01.2009 - 04.2012
Bachelor of Commerce -
Bishop Cotton Women's Christian College
Pre-University Commerce -
St Anne's first grade college for girls