ANJALI
Working In Customer Services
Delhi,DL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
Languages
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
BHARTI AIRTEL LTD.
NEW DELHI, DELHI
08.2017 - Current
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Attended to customer complaints.
- Personalized approaches and package offerings based on customer stated desires to more effectively target sales pitches.
Retail Customer Service Representative
VODAFONE INDIA LTD.
NEW DELHI, DELHI
05.2015 - 05.2017
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Attended to customer complaints.
- Personalized approaches and package offerings based on customer stated desires to more effectively target sales pitches.
Receptionist
Usha Fabrics Pvt Ltd.
Gurgaon, Haryana
10.2014 - 04.2015
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Triaged incoming calls on line phone system and directed to departments based on customer needs.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Collected, sorted, distributed and sent mail and packages.
Customer Relationship Manager
Das Infratech Pvt Ltd
New Delhi, delhi
10.2012 - 07.2013
- Liaised between customers and organization with particular focus on working with sales department.
- Made customers aware of current and new programs and services.
- Worked with clients to address and respond to client and partnership management issues.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Computer Operator
Saksham Infotech Pvt Ltd
New Delhi, delhi
12.2011 - 09.2012
- Generated reports covering details about data.
Education
Bachelor of Arts -
Delhi University
New Delhi 07.2011 - 04.2014
Skills
Report preparation
Timeline
Customer Service Representative
BHARTI AIRTEL LTD.
08.2017 - Current
Retail Customer Service Representative
VODAFONE INDIA LTD.
05.2015 - 05.2017
Receptionist
Usha Fabrics Pvt Ltd.
10.2014 - 04.2015
Customer Relationship Manager
Das Infratech Pvt Ltd
10.2012 - 07.2013
Computer Operator
Saksham Infotech Pvt Ltd
12.2011 - 09.2012
Bachelor of Arts -
Delhi University
07.2011 - 04.2014
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