Anjali A
Karunagapally
Summary
Motivated and customer-focused Guest Relations Executive with strong experience in hospitality and retail environments. Proven ability to build positive relationships with guests, resolve issues effectively, and maintain high service standards. Skilled in teamwork, communication, and problem-solving. Seeking to contribute to a professional organization where exceptional service and guest satisfaction are top priorities.
Developed critical sales and management skills in fast-paced retail environment, seeking to transition into new field. Proficient in team leadership and customer relationship management, with strong focus on meeting and exceeding sales targets. Excited to bring these transferable skills to new and challenging role.
Offering strong foundation in customer service and team collaboration, eager to learn and develop in sales environment. Brings proactive approach to understanding market trends and customer needs, paired with excellent organizational and communication skills. Ready to use and develop these skills in Assistant Sales Manager role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Asst Sales Manager Role
High Design
01.2025 - Current
- Increased customer engagement through tailored sales presentations and product demonstrations.
- Collaborated with cross-functional teams to enhance promotional strategies and marketing initiatives.
- Analyzed sales data to identify trends, driving informed decisions on inventory management.
- Trained and mentored new sales staff, fostering a collaborative team environment.
- Implemented streamlined processes to improve order fulfillment efficiency and accuracy.
- Developed relationships with key clients, resulting in improved customer satisfaction and retention rates.
- Coordinated sales events, boosting brand visibility and generating leads for future opportunities.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
- Implemented customer feedback mechanisms to refine sales tactics and product offerings.
- Coordinated with marketing department to align sales strategies with new advertising campaigns.
- Conducted detailed market analysis to identify new sales opportunities, enhancing market penetration.
- Tailored sales pitches to match customer needs, increasing conversion rates.
Floor Executive
Phoenix Mall of Asia
11.2024 - Current
- Ensuring smooth floor operations and excellent guest experiences.
- Coordinating with teams to maintain customer satisfaction and brand standards.
Guest Relations Executive
The Beige Hotel
09.2022 - 07.2024
- Delivered exceptional guest service and ensured satisfaction by resolving inquiries and requests.
- Managed check-in/check-out procedures using computerized systems.
- Collaborated with colleagues to create a welcoming environment.
- Strengthened guest relationships through empathy, patience, and professionalism.
Education
Bachelor of Arts - English
MSM College
Kayamkulam11.2025
Diploma - Hotel Management
Euration Institute
Pathanamthitta03.2023
Higher Secondary Education -
BJSM Madathil
Kayamkulam03.2021
Skills
- Excellent verbal and written communication
- Guest relationship management
- Team collaboration and leadership
- Empathy and active listening
- Strong confidence and patience
- Multilingual: English, Malayalam, Hindi, Tamil
- Customer engagement
- Sales presentations
- Product demonstrations
- Cross-functional collaboration
- Sales data analysis
- Inventory management
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
Affiliations
- International Association of Administrative Professionals
- Rotary International
- Association for Computing Machinery
- International Council of Nurses
- Project Management Institute
- Institute of Electrical and Electronics Engineers
Certification
- CSP - Certified Sales Professional
- CPSP - Certified Professional Sales Person
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Language Proficiency
English: Proficient (C1–C2)
Malayalam: Native
Hindi: Advanced (C1–C2)
Tamil: Intermediate (B1)
Timeline
Asst Sales Manager Role
High Design
01.2025 - Current
Floor Executive
Phoenix Mall of Asia
11.2024 - Current
Guest Relations Executive
The Beige Hotel
09.2022 - 07.2024
Bachelor of Arts - English
MSM College
Diploma - Hotel Management
Euration Institute
Higher Secondary Education -
BJSM Madathil
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Anjali A