Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
AssistantManager
Anjali Abhishek Shukla

Anjali Abhishek Shukla

Customer Service Executive
Lalganj Ajhara

Summary

Dedicated and empathetic Customer Service and Operations professional with 3+ years of experience in Customer Support and Operations. Proven ability to resolve customer queries, manage support operations, and enhance client satisfaction. Strong communication, time management, and organizational skills, seeking to contribute value in a dynamic Customer Support or Operations role.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Teleperformance India
Noida
06.2022 - Current
  • Handling customer interactions across multiple channels, ensuring high-quality service delivery.
  • Collaborated with WFM RTA and support teams for smooth workflow management.
  • Recognized for patience, clarity, and customer-first attitude.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

Intern - Operations

Blu Smart Mobility Pvt. Ltd.
Gurgaon
03.2022 - 05.2022
  • Assisted in driver onboarding, eKYC verification, and field-level support operations.
  • Sorted and organized files, spreadsheets, and reports.
  • Prepared project presentations and reports to assist senior staff.

Education

Bachelor of Technology - Electronics & Communication

Sam Higginbottom University
Allahabad
06.2018

Higher Secondary (12th) - PCM

UP Board
Allahabad
06.2014

Skills

Customer Support & Escalation Handling

Leadership Experience

  • Public Relations Coordinator, SHUATS Student Club
  • Media Coordinator, Technical Fest, SHUAT

Timeline

Customer Service Executive

Teleperformance India
06.2022 - Current

Intern - Operations

Blu Smart Mobility Pvt. Ltd.
03.2022 - 05.2022

Bachelor of Technology - Electronics & Communication

Sam Higginbottom University

Higher Secondary (12th) - PCM

UP Board

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Anjali Abhishek ShuklaCustomer Service Executive