Anjali Agarwal

• Conducting orientation sessions and on-the-job training for new hires.
• Creating training schedule for new hires to perform tasks with experienced workers.
• Managed new employee orientation training programs for 150+ employees so far.
• Delivered new employee onboarding and training sessions through Classroom mode & Self-learning mode - valuable contribution towards creation of e-Learning course material on Group Induction Program For New Hires that is hosted on the LMS & is used as additional reference induction material for new joinees.
• Collaboration with teams to review , obtain feedback and procure available information for new training processes.
• Planning of annual training calendar with events and team building-based training initiatives.
• Vendor training programs: Planning & E2E handling training programs, planning & execution Coordinated & arranged several external vendor trainings , both Behavioral & Technical such as Team Building Workshops, VUCA Workshop, DARE To CARE seminars etc VUCA workshop for Senior management was ideated so as to handle pandemic imposed challenges. Right from planning, content creation, Vendor identification & coordination was solely handled by me.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
• Managing & Administrating Learning Management System (Cornerstone) for hosting in-house self-study course materials.
• Regular monitoring the Learning portal & filtering the redundant courses.
• Experience of using Articulate-360 - authoring tool used for e-course designing & lay outing.
• Handling Campus Recruitment Drives.
• Driving teams to achieve Annual Training KPI through departmental technical & org-level training programs.
• Life-coaching session by renowned external trainer was organized for dealing with post-pandemic issues in the organization.
• Managing MIS for training records & handling internal / external Training Audits.
• Active contributor in Employee Engagement Initiatives to make holistic working environment vis-à-vis enhancing employee experience. Planning initiatives like Fun @ Work, Gender Equality initiatives, Life style coaching for Emotional & Mental Wellbeing of employees, Vaccination Drives , Health Check-up Camps, Yoga Workshops for employee & family members, Coordinated CSR Initiatives : Tree plantation drive etc. Received accolades for contribution towards employee engagement initiative contributions.

• As a Training Manager in the in-house training department my role was to capture the training requirements from the internal customers / different IDU’s / SDU’s & conduct Training Needs Analysis (TNA) if necessary.
• ·Arrange for External (Vendor) & Internal in-house trainings (Technical / Behavioural) with internal / Adjunct trainers at same or across / other location. Preparing & announcing monthly Training Calendar.
• ·Collect feedback, analyse feedback and facilitate improvements to ensure high CSAT ratings.
• Connecting with the External Vendors for arranging niche skilled trainings after evaluating the vendor faculty with SME interventions & cost negotiations. Maintaining Vendor Pool.
• Implementation of capturing training pre-requisites, arranging for the training room logistics like H/w,S/w installations ,video conferencing etc required for smooth Training conduction.
• Preparation of Manuals for documenting Company Processes.
• Handle fresher’s /interns training plan recruited at Mumbai location. This task involves extensive coordination with HR & Faculty members as the fresher-training duration spans across couple of months after recruitment.
• Monitoring health of LMS - SumTotal & Quest-Assessment Server (LMS servers in TechMahindra hosts e-Learning courses - both Technical & Behavioural ) & making them available to the employees across all the locations.
• Providing Level 2 support of application related queries . (Quest & SumTotal )
• Conducting MS Excel trainings sessions for internal support teams & functions across.
• Post training capture the customer Feedback in the system & prepare monthly dash board reports useful for depicting the effectiveness of the training.
• Preparing Guideline Document for the SME’s for stepwise Question Bank creation & upload process on Quest
• Designing mailers for Training branding activities ( that are floated across the organization )
• Handling Helpdesk / Non-Help Desk queries logged on BMC helpdesk as a part of Incident Management
• Creation of Trackers & extensive tracking of history data for Internal audits.
• Generic User Manuals for using the modules like LMS- SumTotal & Quest ( online assessment system)

Teaching basics of Computer Science

Java Programing

MS-Word, MS-Excel, MS- Powerpoint Tools

Teaching basics of Computer Science

Java Programing

MS-Word, MS-Excel, MS- Powerpoint Tools

Teaching Java Programming

• Selected and designed lesson plans and curriculum to meet academic objectives.
• Basics of Computer Science for students of class 11 & 12
• Mentored undergraduate students in effective next-steps for education and career preparedness.

Teaching basics of computers to Diploma year 1 students