Anjali Agrawal
Pune
Summary
Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in managing software assets, procurement, and managing partners. Commercially-aware professional with in-depth knowledge of contract management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst
Veritas Technologies LLC
Pune
12.2017 - Current
- Assisted in developing training materials for internal staff on new products or services.
- Analyzed existing systems and processes to identify areas of improvement.
- Monitored contract timelines and budgets by tracking milestones, deliverables, tasks.
- Analyzed data from multiple sources to develop insights into partner performance trends.
- Maintained accurate records of all interactions with partners in CRM system.
- Coordinated cross-functional projects with stakeholders from both internal and external teams.
- Developed and maintained relationships with partners to ensure customer satisfaction.
- Identified new business opportunities through partner engagement activities.
- Negotiated contracts with vendors while maintaining compliance standards.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Managed programs and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Identified opportunities for cost savings through process automation initiatives.
- Analyzed asset utilization to identify areas for improvement or cost savings opportunities.
- Coordinated disposal activities for obsolete assets, ensuring compliance with applicable regulations.
- Identified opportunities for process improvements within the Asset Management department.
- Collaborated with other departments to ensure proper use and management of company resources.
- Reviewed and approved asset acquisition requests.
- Organized meetings and events for partner engagement and relationship building.
- Monitored changes in technology trends which could affect future license requirements.
- Assisted in the tracking of software usage across various business units.
Sr. Associate
WNS Global Services
Pune
11.2015 - 12.2017
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Provided direction and guidance to junior associates on complex tasks.
- Analyzed data and created reports for senior management.
- Ensured that all customer queries were handled quickly and professionally.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Analyzing key metrics such as CSAT scores regularly.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Created reports summarizing daily activity and customer feedback.
- Ensured compliance with company policies and regulations related to service delivery operations.
Education
Bachelor of Engineering - Information Technology
Truba College of Engineering And Technology
Indore06-2014
Skills
- Business process improvement
- Forecasting and planning
- Data Analysis
- Operational Reporting
- Operations Analysis
- Cost-benefit analysis
- Pivot tables
- User Acceptance Testing
- Service Now Dashboard
- ITSM
- Customer Management
- Asset Management
- Client Relations
Affiliations
- Volunteering as a mentor for Katalyst program.
- Love to cook multiple cuisine
- Socially connected with NGOs for welfare of poor kids and their families
Accomplishments
- Received multiple awards for customer satisfaction, collaboration, team player, most valued person within Veritas.
- Received awards and recognition for excellent customer service in WNS.
Certification
- Lean Six-sigma white belt Certified.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Timeline
Business Analyst
Veritas Technologies LLC
12.2017 - Current
Sr. Associate
WNS Global Services
11.2015 - 12.2017
Bachelor of Engineering - Information Technology
Truba College of Engineering And Technology