Summary
Overview
Work History
Education
Skills
Awards
Key responsibilities & Deliverables
Timeline
Generic

Anjali Bajaj

Bengaluru

Summary

A highly accomplished and results-driven supply chain professional with over 7 years of expertise in reverse supply chain management, procurement, and logistics coordination. Expert in leveraging SAP MM to streamline inventory optimization and efficiently manage return order processes, ensuring flawless execution and full compliance. Proficient in invoice verification, leading cross-functional collaboration, and driving innovative process improvements that enhance operational performance. Recognized for delivering cost-efficient solutions, exceeding targets, and cultivating a dynamic, high-performing team culture that boosts employee engagement and elevates customer satisfaction.

Overview

7
7
years of professional experience

Work History

Service Delivery Ops Analyst

Accenture Solutions Pvt. Ltd
03.2021 - Current
  • Manage and oversee the reverse supply chain operations for the entire EMEA (Europe, Middle East, and Africa) market, ensuring timely and cost-effective handling of returns.
  • Generate export documents and ensure all required export invoices, packing lists, and shipping documentation are correctly prepared.
  • Coordinate with freight forwarders and Blueroom agents regarding shipments, ensuring timely dispatch and tracking of shipments.
  • Track and deliver on key performance indicators (KPIs) related to reverse supply chain processes, such as the number of open cases and the average aging of open orders.
  • Verify and cross-check the accuracy of invoices and shipping documents, ensuring all required information (country of origin, HS code, prices) is accurate & compliance with export regulations.
  • Share final invoices with clients, annotating them as "ready to ship" after verifying all details.
  • Work closely with the Factory Order Manager and Order Manager for return order number and ensuring all return-related information is accurately recorded and updated on the Kanban board, facilitating smooth communication and process flow..
  • Collaborate with the logistics team to track and update AWB (Air Waybill) and ETA (Estimated Time of Arrival) details, ensuring timely and efficient shipment tracking.
  • Work with the finance team to process credit notes once returned products are received and validated, ensuring accurate financial reconciliation and documentation.
  • Actively participate in the Employee Engagement Team, contributing to initiatives that enhance team morale, collaboration, and overall work environment.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.

Logistic Executive

Gepdec Infratech Limited
12.2017 - 03.2021
  • Managed procurement and logistics operations for a wide range of materials, overseeing vendor relationships, negotiations, and the end-to-end process of sourcing and delivery.
  • Liaising and negotiation with vendors / suppliers for price and terms along with and work contracts and coordinating full order cycle.
  • Compare and evaluate offers from suppliers.
  • Arrange transporter at minimum cost as and when required.
  • Managing dispatch documentation for transportation like e-waybill, LR and other check list of documentation.
  • Coordinated with suppliers and logistics partners to ensure timely delivery of materials, consistently achieving an on-time delivery rate of 95% or higher.
  • Coordination with Finance and Projects team for processing of Invoice and payment to vendors.
  • Worked closely with internal stakeholders to forecast demand, manage budgets, and ensure a seamless supply chain operation.

Education

MBA -

Chandigarh University
Chandigarh
01.2017

B.C.A - undefined

Dr radhakrishnana girls college
Sri Ganganagar
01.2014

Skills

  • SAP MM Module
  • Procurement Strategy & Vendor Negotiation
  • Logistics Coordination & Freight Management
  • Process Improvement & Continuous Optimization
  • KPI Monitoring & Performance Analysis
  • Employee Engagement & Team Development

Awards

Received Star of Business Award, QEK Lean Certified., Received Best Employee of the Year Award Two Times., Participated in seven days National Service Scheme camp at university level., Winner in inter-college Debate competition., Successful Anchor in College Functions., Successful Event Organizer.

Key responsibilities & Deliverables

  • A focused and result oriented professional with over 5.6 years of experience in Procurement, Negotiations, Vendor development, Sourcing.
  • Finalizing the Orders as per to-be process (PR to PO, Amendment, Advance payment).
  • Possess knowledge about SAP – MM Module.
  • Act as an interface between suppliers and other relevant departments on purchasing processes.
  • Preparing & floating RFQs to contractors/sub-contractors, evaluation of offers & finalization of contract in view of project schedule.
  • Appointment of Supplier & Contractor as per Project Schedule.
  • Negotiating & assessing the performance of the vendors based on various criteria such as prices,quality improvement rate, timely delivery, credit terms, etc.
  • Coordinate with Transporter for timely delivery of goods and maintain zero detention.
  • Coordinate the final Close-out of Contracts by ensuring proper resolutions of all outstanding issues andobtaining No objection certificate from Supplier/ Contractor.

Timeline

Service Delivery Ops Analyst

Accenture Solutions Pvt. Ltd
03.2021 - Current

Logistic Executive

Gepdec Infratech Limited
12.2017 - 03.2021

B.C.A - undefined

Dr radhakrishnana girls college

MBA -

Chandigarh University
Anjali Bajaj