ANJALI BAKHTIANI
Mumbai
Summary
To work with leading company and to use my analytical thinking to the best of my ability combined with preference, so as to contribute to organization's growth and goal, as well as to attain my professional goal. Efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
8
8
years of professional experience
Work History
Manager: Learning Experience
UpGrad
04.2020 - Current
- Managed and executed multiple programs simultaneously, ensuring timely delivery and high-quality outcomes
- Coordinated with cross-functional teams, including faculty, internal stakeholders, and technology platforms
- Provided learner support and resolved queries in a timely and effective manner
- Oversaw live session execution, ensuring smooth delivery and minimal disruptions
- Tracked learner feedback and contributed to continuous improvement initiatives
- Utilized project management tools and software to streamline processes and enhance productivity
- Worked on driving CSAT and NPS ratings, understanding learner sentiment, and achieving ratings of 83% and above
This highlights your focus on learner satisfaction and continuous improvement.
- To drive Organic mentions on LinkedIn and YouTube every quarter and HIT and exceeded organization KPI's by 20% for 3 quarters in a row.
- Maintained learning caseloads across multiple training projects.
Business Development Executive
MT Educare
04.2018 - 04.2020
- Surpassed sales and customer service targets, consistently exceeding established KPIs
Management Trainee
Jaro Education Pvt Ltd.
05.2017 - 03.2018
- Developed short term and long-term goals to meet sales targets and increase customer retention
Education
MBA - Marketing
D.Y. Patil University School of management
Mumbai, India01.2017
Bachelor in Management Studies -
Mulund College of Commerce
Mumbai01.2014
Skills
- MS Office
- Zoom and Canvas
- Program Management and Training
- Grievance
- Salesforce /CRM
- Analytics
- Problem Solving
Accomplishments
- Won A.S.P.I.R.E award for 2 quarters
- Won Organic mention competition for 3 quarters
- Achieved 150% Referral Targets (overall)
Languages
- English
- Hindi
- Sindhi
- Marathi
Core Expertise
- MS Office
- Business development
- Customer service training
- Escalated complaints resolution
- Salesforce CRM
- Marketing campaign development
Languages
English, Hindi
First Language
Spanish
Beginner
A1
Timeline
Manager: Learning Experience
UpGrad
04.2020 - Current
Business Development Executive
MT Educare
04.2018 - 04.2020
Management Trainee
Jaro Education Pvt Ltd.
05.2017 - 03.2018
MBA - Marketing
D.Y. Patil University School of management
Bachelor in Management Studies -
Mulund College of Commerce
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