Anjali Bauri
Customer Support Associate
Kolkata
Summary
A young dynamic person seeking challenging
positions in the field of professional world where I can learn and grow my skills.
Overview
9
9
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Amazon
10.2023 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Support Executive
Startek
06.2021 - 11.2022
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Devised recommendations to streamline and simplify customer support system and improve response time.
Teacher
Sharp Minds International school
04.2015 - 12.2018
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers, and course work.
- Incorporated multiple types of teaching strategies into classroom.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Education
B.Ed - Chemistry
ARYABHATTA KNOWLEDGE UNIVERSITY
PATNA 11.2020 - 07.2022
Bachelor of Science - Chemistry
MAGADH UNIVERSITY
BODH GAYA 07.2015 - 05.2018
High School Diploma -
B.S.E.B
PATNA 06.2013 - 05.2015
Matriculation -
St. ALBERT'S HIGH SCHOOL
PATNA 02.2002 - 03.2013
Skills
Teamwork and Collaboration
Professional telephone demeanor
Documentation and reporting
Written and oral communication
LiveChat Handling
Timeline
Customer Service Representative
Amazon
10.2023 - Current
Customer Support Executive
Startek
06.2021 - 11.2022
B.Ed - Chemistry
ARYABHATTA KNOWLEDGE UNIVERSITY
11.2020 - 07.2022
Bachelor of Science - Chemistry
MAGADH UNIVERSITY
07.2015 - 05.2018
Teacher
Sharp Minds International school
04.2015 - 12.2018
High School Diploma -
B.S.E.B
06.2013 - 05.2015
Matriculation -
St. ALBERT'S HIGH SCHOOL
02.2002 - 03.2013