ANJALI B GUPTHA
MANNARKKAD
Summary
Looking for a promising and challenging career that will enable me to provide the best of my technical, analytical, and professional skills. A career that can sharpen my current skills and knowledge, and where I can have a good scope for learning and implementing new technologies. Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
Work History
Inside Sales and Marketing Representative
GMap
Al Khuwair
01.2024 - Current
- Compiled reports summarizing customer feedback, trends, opportunities, and challenges.
- Provided technical support to enhance customer experience across multiple products and services.
- Coordinated cross-functional teams in sales, engineering, and marketing to drive project success.
- Collaborated with management to establish objectives for improving service quality.
- Cultivated strong customer relationships through prompt response to inquiries.
- Boosted efficiency in resolving customer complaints by fostering interdepartmental collaboration.
- Accurately recorded and tracked customer interactions and transactions.
Academic Specialist
BYJU'S
Palakkad
01.2022 - 06.2022
- Organized study groups to enhance collaboration among students.
- Ensured a safe learning environment through diligent monitoring of student behavior.
- Delivered feedback to educators regarding teaching methods and resources.
- Supported lesson plan development aligned with specific student requirements for classes and tutoring.
Education
Master of Technology - Electrical, Electronics And Communications Engineering
Kerala Technical University
Palakkad,kerala01.2020
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Calicut University
Palakkad, Kerala01.2017
Skills
- Basics of C and C
- Strong verbal communication
- Leadership
- Critical thinking
- Adaptability
- CRM software proficiency
- Strong interpersonal skills
- Client retention strategies
- Data entry
- Issue resolution
- Inbound and outbound calling
- Document control
- Customer service
- Teamwork and collaboration
- Multitasking
- High-energy attitude
- MS Office
- Computer proficiency
- Customer relationship management
- Project coordination
- Technical support
Projects
SMS Based Digital Notice Board developed a noticeboard using LED. Messages can be displayed by sending an SMS. Smart Drive Android App, Android app to monitor the speed, time for travelling, traffic of the path. Multiple Face Detection and Tracking Using Viola-Jones Algorithm, Python programming is used to detect and track multiple faces in a real time video.
Accomplishments
Timely Project Management
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
References
- Kishore T, Marketing manager, GMap Oman, kishore.t@gmapglobal.com, +968 94292502
Closing Statement
I look forward to the opportunity to contribute to your team and help drive success.
Timeline
Inside Sales and Marketing Representative
GMap
01.2024 - Current
Academic Specialist
BYJU'S
01.2022 - 06.2022
Master of Technology - Electrical, Electronics And Communications Engineering
Kerala Technical University
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Calicut University