Anjali Bhargava
Pune
Summary
Results-oriented professional with 17 years in business development, sales, and marketing. Enhanced organisational performance through strategic initiatives and exceptional client service. Developed sales strategies that increased revenue and customer satisfaction, while leading teams to achieve operational goals.
Overview
18
18
years of professional experience
Work History
Business Accelerator
logicon facility management
Pune
04.2026 - Current
- Drove facility management revenue growth through opportunity sourcing and decisive client wins.
- Owned account expansion by prioritising cross-selling and upselling across service lines.
- Led lead-stage proposal management, negotiations, and contract close to secure wins.
- Directed bid improvement by shaping techno-commercial proposals and cost-sheet structure.
- Held client relationships to increase retention and create enduring partnerships.
- Set growth direction through market research and structured competitor monitoring.
- Protected targets through pipeline review, forecasting discipline, and profitability tracking.
- Raised customer confidence by presenting options during surveys and demonstrations.
- Accounted for delivery by coordinating contributors against service targets.
- Owned mobilisation by aligning operations, HR, finance, and technical delivery teams.
- Managed stakeholders against service standards through consistent professionalism and follow-through.
- Built team alignment through active participation in team-building activities.
- Owned complaint management through direct communication and timely problem resolution.
- Owned customer discovery by challenging assumptions and clarifying service expectations.
- Directed issue resolution through structured analysis and confident solution selection.
- Drove customer outcomes through clear communication and guided step-by-step next steps.
- Managed escalation control by resolving queries first and lifting major issues.
- Directed escalated resolution by reviewing details and coordinating supervisor decisions.
Sr. Sales Manager
Crown Plaza Hotel
Pune
04.2025 - 03.2026
- Increase sales revenue by executing targeted sales strategies and focused outreach.
- Improve goal attainment by securing new customer relationships and consistent follow-through.
- Strengthen retention by matching services to customer needs with tailored delivery.
- Boost client loyalty through responsive service and regular follow-up actions.
- Enhance satisfaction by resolving relationship issues swiftly and clearly.
- Expand profitably by turning market trend insights into new business opportunities.
Entrepreneur
Unity Services
Pune
07.2017 - 03.2025
- Dedicated and experienced entrepreneur with 8 years in the housekeeping services industry, successfully building and managing a profitable business.
- Established and managed a successful housekeeping business, achieving a 10% increase in revenue year-over-year.
- Led a team of 175+ Housekeeping Staff, ensuring efficient workflow and consistent quality of service.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures, enhancing overall profitability.
- Negotiated contracts with suppliers, resulting in a 10% reduction in supply costs.
- Developed and implemented new cleaning procedures, achieving 5% reduction in cleaning time.
- Built strong client relationships, maintaining 95% customer satisfaction rating.
Regional Sales Manager
Keys Hotel
Pune
03.2014 - 09.2016
- Managed sales of hotel apartments, catering services and banquet facilities through direct client engagement to maximise revenue and profitability.
- Expanded client base of organisations, associations and corporate businesses through proactive sales efforts to secure business and meet sales targets.
- Negotiated rates with clients to secure agreements and ensure satisfaction., availability of meeting room, function space and hotel services within approved booking guidelines.
- Confirmed client requirements in writing through detailed sales contracts. to the client all requirements via sales contract.
- Led tours of hotel and banquet facilities, engaging and entertaining qualified potential clients in line with organisational policies.
- Interacted with guests to identify their concerns and provide tailored services. to understand their concerns and providing them customized services in order to enhance overall experience.
Assistant Manager
Mclub
Pune
04.2012 - 02.2014
- Improved product understanding and functional skills by training and mentoring sales staff.
- Achieved target achievement through close monitoring and practical coaching of team performance.
- Grew sales delivery reliability by matching team members to clear targets and markets.
CDSO (Company Direct sales officer )
MHRIL
Jaipur
06.2008 - 01.2012
- Increased client engagement by handling outbound and inbound sales for 25 years membership.
- Expanded market reach by running promotional activities for club membership uptake.
- Improved international holiday sales outcomes through RCI-managed operations.
- Raised satisfaction by delivering detailed product presentations and customised solutions.
- Better matched offerings to needs by completing financial appraisal reviews.
- Strengthened business continuity by securing repeat and referral work from existing clients.
- Improved strategy focus by capturing consumer insights for sales and marketing.
Education
MBA - Human Resources Development
Sikkim Manipal University
Pune, India06-2013
Master of Commerce - Commerce
University of Rajasthan
Jaipur, India06-2010
Bachelor of Commerce - Commerce
University of Rajasthan
Jaipur, India06-2008
Skills
- Business development
- Sales strategy and planning
- Key account management
- Client management
- Revenue forecasting
- Market research and analysis
- Contract negotiation
- Operations improvement
- Client retention
- Customer experience
- Team leadership
- Team collaboration
- Upselling
- Leadership
- Complaint handling and resolution
- Administrative support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Accelerator
logicon facility management
04.2026 - Current
Sr. Sales Manager
Crown Plaza Hotel
04.2025 - 03.2026
Entrepreneur
Unity Services
07.2017 - 03.2025
Regional Sales Manager
Keys Hotel
03.2014 - 09.2016
Assistant Manager
Mclub
04.2012 - 02.2014
CDSO (Company Direct sales officer )
MHRIL
06.2008 - 01.2012
MBA - Human Resources Development
Sikkim Manipal University
Master of Commerce - Commerce
University of Rajasthan
Bachelor of Commerce - Commerce
University of Rajasthan