I am seeking to utilize my knowledge and experience in Linux systems to contribute to the IT sector's success. I am eager to apply my technical skills and dedication to continuous learning to provide exceptional support and development in a challenging environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Linux Level I Support
JPK software solutions private limited
06.2022 - Current
Skillfully resolves complex server and hosting issues using a wide range of tools, including WHM, cPanel, Plesk, Directadmin, and Webuzo
Expert in diagnosing and resolving WordPress and email issues, managing all website-related concerns from basic troubleshooting to advanced problems
Proficient in data migration across platforms (using cPanel, screen, IMAP, FTP and migration tools), setting up remote mail clients, and managing email spam and abuse complaints efficiently
Carefully monitors server load, disk space, and mail queues, proactively sending reports to ensure smooth hosted service operations
Skilled in key server operations such as configuring crontabs, adjusting ports, and enhancing SSH connections to enhance server stability and security
Skilled in handling sales, billing, and support chats to quickly and professionally resolve queries, maintaining high customer satisfaction levels
Skilled in utilizing Proxmox VE to create and manageVMs and containers, optimizing resources, and ensuring scalable, highly available cloud services
Proficient in configuring and managing NFS, LAMP (Linux, Apache, MySQL and PHP), Nagios, and DNS servers to ensure optimal performance
Coordinated with data center teams to resolve server issues promptly and efficiently.
Proficient in configuring and managing NFS, LAMP (Linux, Apache, MySQL, PHP), Nagios, and DNS servers to ensure optimal performance and reliability in diverse IT environments.
Linux Technical Support Executive
MilesWeb Internet Services Pvt Ltd
09.2021 - 04.2022
Delivered swift and expert customer support, resolving inquiries promptly via chat and helpdesk systems to enhance satisfaction and reliability
Proficient in hosting and server support across Linux and Windows, shared, VPS, and dedicated servers using tools like WHM, cPanel, Plesk, DirectAdmin, and Webuzo
Guaranteed peak website performance and accessibility on all browsers by adeptly identifying and resolving a wide range of web and email concerns
Actively monitored server metrics and managed mail queues to maintain high uptime and prevent service disruptions.
Education
Bachelor of Computer Application -
Pune University
01.2019
Skills
Skilled in subnetting, routing, switching, and troubleshooting network issues
Troubleshooting skills in Linux system
Backup and Recovery
Problem-solving
Virtualization
Communication
Projects
Bus pass system, vb.net, 3, team leader
Certification
Star Cyber Secure User – R11, STR20SCU00145213, 01/27/20