ANJALI BHOGAL
Delhi
Summary
Accomplished Cabin Crew Member with extensive experience across leading airlines, including Air India and Indigo, with hands-on operations on both Boeing and Airbus aircraft. Skilled in safety compliance, emergency management, and delivering consistently high standards of customer service. Demonstrates multicultural sensitivity, strong communication, and proven conflict resolution abilities. Consistently recognised for upholding airline brand values and ensuring passenger safety and satisfaction. Dedicated to enhancing passenger experiences through professionalism, adaptability, and a commitment to service excellence.
Overview
7
7
years of professional experience
Work History
Cabin Crew
Air India
Delhi
02.2023 - Current
- Conducted pre-flight safety briefings and demonstrations for passengers on the A319, A320/A320NEO, A321/A321, B777-200LR, and B777-300ER, ensuring full compliance with aviation safety protocols.
- Responded efficiently to in-flight emergencies, utilising advanced first aid and crisis management skills.
- Delivered high standards of customer service on both international and domestic routes, maintaining a welcoming and professional atmosphere.
- Collaborated closely with the cockpit crew and fellow cabin members for seamless operations and communication.
- Profiled passengers during boarding, supporting security, and individualised service needs.
- Effectively resolved passenger concerns, earning consistent, positive feedback.
- Upheld Air India’s brand image through exemplary grooming and professionalism.
Senior Representative, Customer Service
Synchrony
Hyderabad
09.2022 - 12.2022
- Advised and resolved account-level queries for global clients, including Amazon, Venmo, and PayPal Credit.
- Delivered consistent, quality service to a diverse customer base.
- Managed payment and product enquiries, providing tailored solutions.
Content Moderator Analyst
Teleperformance
Hyderabad
03.2022 - 06.2022
- Reviewed and actioned policy violations on social media platforms.
- Aggregated and analysed customer feedback, collaborating with teams for process improvements.
Fashion Consultant
Cover Story
Delhi
04.2021 - 02.2022
- Engaged and advised customers, consistently exceeding sales targets.
- Built strong client relationships and maintained attractive merchandise displays.
- Delivered personalised styling advice, assisting customers in assembling complete outfits and enhancing overall shopping satisfaction.
- Trained and mentored new staff on sales strategies, store procedures, and exemplary customer service, supporting a cohesive and effective team environment.
Cabin Crew
Interglobe Aviation Limited (Indigo)
Bangalore
02.2018 - 02.2019
- Delivered attentive passenger care and performed safety demonstrations on Airbus A320 flights, ensuring a secure and comfortable travel environment.
- Provided immediate first aid and managed in-flight incidents with composure, prioritizing the well-being of passengers and crew.
- Identified, documented, and proactively reported cabin maintenance issues to the pilot-in-command, supporting operational safety and efficiency.
- Participated in pre-flight briefings and crew coordination, maintaining seamless teamwork and clear communication throughout each flight.
- Maintained a friendly, professional demeanor, delivering announcements, resolving passenger queries, and upholding Indigo’s service standards.
- Adhered strictly to food safety and service regulations while providing meal and beverage service.
Education
Bachelor of Arts - English
Amity University
Noida12-2024
12th - Senior Secondary Education
NIOS
Delhi06.2017
10th - High School Education
NIOS
Delhi06.2015
Skills
- Passenger Service Excellence
- In-flight Safety and Emergency Procedures
- Multicultural Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
- Professional Grooming and Presentation
- Language Proficiency
- Conflict Resolution and Problem Solving
Languages
- English
- Hindi
- Punjabi
Personal Details
- Age: 27
- Height: 5' 6''
- Weight: 60kgs
- Nationality: Indian
Accomplishments
- Received multiple awards for outstanding customer service, being repeatedly acknowledged by supervisors and passengers for exceeding expectations.
- Honoured with Best Communication and Best Grooming award, demonstrating clear, effective communication and exemplary professional appearance at all times
Timeline
Cabin Crew
Air India
02.2023 - Current
Senior Representative, Customer Service
Synchrony
09.2022 - 12.2022
Content Moderator Analyst
Teleperformance
03.2022 - 06.2022
Fashion Consultant
Cover Story
04.2021 - 02.2022
Cabin Crew
Interglobe Aviation Limited (Indigo)
02.2018 - 02.2019
Bachelor of Arts - English
Amity University
12th - Senior Secondary Education
NIOS
10th - High School Education
NIOS
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