Anjali Chindalia
Mumbai
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.
Overview
4
4
years of professional experience
Work History
Store Manager
Bharti Airtel
Mumbai
05.2025 - 01.2026
- Adherence of store operations in line with pre-defined SOPs.
- Ensure that the look and feel of the store are as per guidelines and standards.
- Track efficient cash handling, prevent shoplifting, and ensure safety and security.
- Visual merchandising as per plan and guidelines.
- Managed audits and physical inventory and stock counts to prevent any shortage.
- Report KPI's as per guidelines and on time.
- Accountable for clearing the store for a formal launch as per pre-defined procedures across dimensions.
- Achieve targets by converting walk-in customers and corporate leads into sales from new acquisitions and upselling.
- Maintained accurate records of shipments and inventory movements.
- Ensure required MIS and tracking at CRO levels.
- Manage store expenses to stay within the plan and budget.
- Ensure daily rostering and briefing for outsourced store staff.
- Escalate attrition issues, both planned and unplanned, for timely resolution.
- Ensure adherence to CE guidelines and Provide suggestions for improvements in Customer experience.
- Collaborated with suppliers to ensure timely delivery of materials.
- Assisted in developing forecasts for demand planning and procurement of materials.
Assistant store Leader
Reliance Retail- Urban Ladder
Mumbai
01.2023 - 09.2023
- Leading operations within the store focused on sales and customer satisfaction.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed vendor relations for timely product delivery and optimal inventory levels while minimizing costs.
- Scheduled and led weekly store meetings for all employees to discuss sales promotion and new inventory while providing platform for all to voice concerns.
- Tracked expediting orders by following up with delivery team regarding shipment schedules, and delivery timelines to ensure on-time delivery of client’s orders.
- Handled investor's meetings and delivered presentations at head office- RCP Reliance Corporate Park).
- Promoted team collaboration, performance and efficiency by fostering healthy environment, focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Worked with DC to expedite critical orders when required on urgent basis.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Worked actively with store team to create daily and weekly sales plans based on weekly sales trends.
- Implemented processes for order tracking and tracing from vendor through customer delivery.
- Utilized ERP systems to streamline supply chain operations and provide real-time visibility into inventory and order status to clients for timely delivery.
Management Trainee
Reliance Retail- Urban Ladder
Mumbai
07.2022 - 12.2022
- Undergoing management training in retail operations.
- Developed problem-solving abilities and management skills through hands-on experience with real-life business scenarios.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Described product specifications to customers and accurately explained details and care of merchandise resulting in conversion of sale and analysed customer feedback to identify areas for improvement.
- Managed inventory, and ensured timely delivery of customer orders to meet their expectations and trust ensuring customer retention.
- Maintained accurate records of orders, invoices, and inventory Stocks.
- Handled day-to-day customer or client questions and complaints promptly and professionally via telephone or email, resolving issues to maintain positive and long-lasting relationships with clientele.
- Managed inventory control, cash control, staffing by preparing weekly roster, store opening and closing procedures.
- Minimized on-site cash with frequent deposits and maintaining records.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall set-up of the store.
- Conducted monthly audits of Inventory every month to ensure no shortage or discrepancies.
Education
BBA - Retail And Fashion Merchandising
FDDI
06-2022
Skills
Management skills
Business operations
Inventory Management
Merchandising
Customer Service
Team Leadership
Problem Solving
Communication
Time Management
Supply chain and delivery
Budgeting
Loss Prevention
Store Operations
Performance Management
Customer Relationship Management (CRM)
Timeline
Store Manager
Bharti Airtel
05.2025 - 01.2026
Assistant store Leader
Reliance Retail- Urban Ladder
01.2023 - 09.2023
Management Trainee
Reliance Retail- Urban Ladder
07.2022 - 12.2022
BBA - Retail And Fashion Merchandising
FDDI