ANJALI DHANAI

1) Recruitment and Onboarding:

• Screened and shortlisted resumes, conducted interviews, and collaborated with managers to identify the best-fit candidates.
• Prepared offer letters and employment agreements, managing the entire onboarding process.
• Successfully closed required positions without incurring any expenses for business profiles and intern profiles.
• Assisted in filling required tech positions with external help, resulting in the successful hiring of qualified candidates.

2) HR Operations:

• Designed and implemented key policies and frameworks, including offer letters, employee agreements, EPF, health insurance, and ESOPs.
• Developed a comprehensive career page on the company website, providing prospective employees with clear information about the company's culture and values.
• Organized events and provided office supplies to foster a positive work environment and promote employee engagement.
• Managed administrative work, including legal document signing, coordination with banking and accounts teams.
• Efficiently handled tax declaration for employees, ensuring timely submissions and minimizing errors.
• Managed payroll, reimbursements, marketing expenses, and other vendor payments, ensuring compliance with company policies.
• Created a comprehensive crypto guide for newcomers, bridging the knowledge gap and empowering them to navigate the complex world of cryptocurrencies.

3) Other Roles and Tasks that I took.

• Provided customer support to over 600+ customers, resolving their issues promptly.
• Proactively called customers to understand their concerns and assigned them to relevant team members for resolution.
• Successfully resolved issues related to tax and Binocs Services with the help of Tax and DeFi Expert.
• Provided support on the company's Discord community.
• Contributed to the creation of a comprehensive and easy-to-understand knowledge base by exploring various customer support tools.
• Collaborated with the marketing team by sending emails for "Consult our Tax Experts" campaign.
• Utilized App Smith to identify new customers who signed up on a given day.
• Engaged in B2C sales activities, including product pitching, deal closing, and customer support.
• Led CA onboarding, planned pricing strategies, and understood the market while interacting with customers.
• Personally onboarded CA leads by contacting and communicating with them directly.

4) Other Personal Attributes:

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Worked flexible hours across night, weekend and holiday shifts.
• Gained extensive knowledge in Crypto Tax and Web3 World.
• Identified issues, analyzed information and provided solutions to problems.
• Excellent communication skills, both verbal and written.
• Developed and maintained courteous and effective working relationships.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to develop and implement creative solutions to complex problems.

• Conducted pre-screening checks and interviews with applicants
• Review all applications, reading carefully and evaluating presented qualifications
• Wrote and published job descriptions for complex roles
• Utilized LinkedIn Recruiter to find and establish contact with candidates
• Managed interview process on behalf of candidates, maintaining appropriate confidentiality with both parties
• Interviewed potential candidates, taking accurate notes to determine suitability for available positions
• Perform interviews responsibly, asking in-depth questions and listening to the answers carefully while taking details notes
• Used outstanding communication and networking abilities to develop and maintain key industry partnerships
• Create a report of the highest qualified and most talented candidates to be presented to the hiring manager
• Contact new recruits, explain work technicalities, and guide them through the required paperwork
• Ensure new recruits enter into proper training successfully and all questions are answered correctly.

• Led the recruitment process with organization and passion
• Informed employees on benefits, and job openings
• Sourced potential candidates from various job channels and did the screening of the candidate for any relevant opening
• Crafted attractive recruiting mails to attract passive-candidates

• Helping students comprehend and assimilate the concepts and details of any given subject
• Used to teach for K-10 students at home.( SSC Board, CBSE Board,
• IGCSE Board)
• Prepare lessons, assignments, and other assessments for the students
• Make corrections in assignments and other assessments where the students did not perform well
• Identify the individual need of the student
• Evaluate the progress of the students
• This is done in several ways like reviewing lessons, assignments, etc
• Assisted students of all skill levels in core subjects, including maths and English
• Supported students to reach curriculum goals with tailored coaching style
• Monitored and quickly implemented required curriculum changes
• Encouraged students to persevere with difficult tasks to prepare for later learning.

• Handled incoming calls regarding orders and delivery status , as well as general inquiries
• Assisted with the labors review process and made sure about the quantity and quality of the product
• Handle the delivery process
• Create and Update daily invoice, and share monthly invoice to the CA
• Answered phones and supported staff with clerical tasks
• Drafted clear meeting agendas and followed up on action items
• Answered incoming phone calls and sorted, distributed and sent mail correspondence.

• Member of CESA Community
• Member of Cultural Community

I discontinued this course after completing my first year.