Anjali Dinkar

Experienced Program Manager with over 9 years in the industry, specializing in CX and EX initiatives using Medallia/ Qualtrics. With 8 years in implementation and solution consulting and leading large-scale programs, I excel in project management, technical SaaS solutions/APIs, and proactive client engagement. Proven track record in coordinating cross-functional teams, managing resources, and achieving program goals. Skilled in business operations, financial oversight, resource management, strategic planning, and stakeholder management. Dedicated to fostering organizational growth through a detail-oriented, team-oriented approach, with a focus on continuous improvement and process optimization in the SaaS domain.

Medallia Certified Professional (CX PRO)

• Successfully Led Multiple CX and EX Programs: Managed a cross-functional team in a program overhaul that improved project delivery timelines by 30%, resulting in a 20% increase in client satisfaction and a 15% boost in revenue.
• Optimized Resource Allocation: Implemented new resource management strategies that reduced project costs by 25% while maintaining quality, leading to a savings of millions across multiple projects.
• Enhanced Operational Efficiency: Streamlined processes and introduced automation tools, which cut project completion times by 40% and increased overall team productivity by 35%.
• Increased Customer Retention: Launched a new client engagement initiative that improved customer retention rates by 22% and contributed to a 10% rise in annual recurring revenue.
• Achieved Successful Integration of Three Major Platforms: Managed the integration of Salesforce, Google, and Twitter APIs, enhancing data synchronization and driving a 50% increase in actionable insights for client campaigns.