Summary
Overview
Work History
Education
Skills
Language
Certification
Timeline
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Anjali Gairola

Anjali Gairola

Delhi

Summary

I am a passionate and dedicated UX/UI designer with a solid background in user-centered design, gained through a comprehensive course at Designerrs Academy.

My experience in technical support has equipped me with valuable skills in problem-solving, user empathy, and clear communication.

I am eager to apply my knowledge and creativity to design easy-to-use and engaging user experiences.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Technical Support Advisor

Concentrix
Gurugram
10.2023 - Current
  • Identified, researched and resolved technical issues for customers.
  • Responded to customer inquiries in a timely manner while adhering to service level agreements.
  • Created and implemented troubleshooting processes, improving efficiency and customer satisfaction.
  • Supported customers with online billing, access and account issues.

UI and UX Designer

Project
Gurugram
01.2024 - 04.2024
  • Conducted user research, usability testing, interviews and surveys to understand user needs and behaviors.
  • Developed wireframes and prototypes based on user research insights.
  • Created and improved visual designs to catapult websites forward in terms of looks and usability.

Education

Bachelor of Commerce -

MKP PG College
Dehradun
07-2019

Higher Secondary School Certificate (12th) -

Rajiv Gandhi Navodaya Vidyalaya
Dehradun
03-2016

Skills

  • User Research
  • Active Listening
  • Problem-solving aptitude
  • Effective Communication
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Wireframing and Prototype Design

Language

  • English
  • Hindi

Certification

  • UX/UI Design Course from Designerrs Academy

Timeline

UI and UX Designer

Project
01.2024 - 04.2024

Technical Support Advisor

Concentrix
10.2023 - Current

Bachelor of Commerce -

MKP PG College

Higher Secondary School Certificate (12th) -

Rajiv Gandhi Navodaya Vidyalaya

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Anjali Gairola