Anjali Goswami
Naigaon
Summary
To secure a challenging role as a Learning and Development professional .
Driving organizational success by designing & implementing innovative L&D programs that enhance employee skills,foster career growth and align with strategic business goals
Overview
13
13
years of professional experience
Work History
Assistant Manager in Learning & Development Dept
Gourmet Investment Pvt Ltd
MUMBAI
06.2024 - Current
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Served as a liaison between staff members and senior management personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and maintained user accounts in the Learning Management System for new users.
- Coordinated with stakeholders across departments to ensure successful implementation of changes to the LMS platform.
- Collaborated with IT staff members regarding any technical issues associated with using or maintaining an LMS system.
- Worked with cross-functional teams to achieve goals.
- Created detailed reports on progress of each project for senior management review.
- Developed and maintained project budgets, timelines and schedules.
- Coordinated with various departments to ensure timely completion of projects.
- Monitored quality of content and set editorial direction for each new piece.
- Coordinated with directors and department heads to align production vision and goals.
- Coordinated logistics related to venue selection, catering services and transportation needs.
- Drafted reports summarizing event outcomes for management review.
- Organized venues, budgets, guest lists, catering and event timelines.
Educational Consultant
Trainocate India Pvt Ltd
09.2018 - 07.2022
- Coordinate data Quality Assurance assessments and regularly travel to project location throughout the year to conduct complementary data verification activities
- Ensure data received from projects on farming practices is of good quality, clean and validated to feed into analysis
- Support the development of research project in the country by contributing to the scoping of the research, drafting of TORs, selection of consultants/ researchers, coordination with the Programme Partners, organization of data collection, and review of deliverables
- Contribute to the dissemination of findings of the research projects to both internal and external stakeholders.
Technical Support Associate II
CONVERGYS INDIA SERVICES PVT. LTD.
08.2015 - 01.2018
- Provided technical support by quickly diagnosing and troubleshooting issues
- Effectively communicated with customers to identify the root cause of problems
- Offered timely and accurate solutions to repair faults and resolve network issues
- Collaborated with cross-functional teams to ensure timely resolution of complex technical issues
- Provided regular customer feedback to internal teams to improve product and service offerings.
Senior Customer Service Executive (CSE)
SERCO BPO PRIVATE LIMITED
12.2013 - 08.2014
- Developed and implemented customer service guidelines
- Trained employees on customer service best practices
- Maintained accurate customer records to track interactions and improve service quality.
Senior Customer Service Executive (CSR)
COMPTECH CENTER PVT. LTD.
04.2011 - 05.2013
- Provided proactive customer outreach
- Responded to customer inquiries, complaints, and concerns in a timely and professional manner, maintaining high levels of customer satisfaction.
Learning / Training Coordinator
GP STRATEGIES
- Coordinate and manage all aspects of training programs, including logistics, scheduling, and participant communication
- Develop and maintain training schedules and materials to ensure effective delivery of training programs
- Work with clients and employees to identify training needs and map out development plans, ensuring alignment with organizational goals
- Collaborate with finance teams and other team members to ensure successful program implementation and resource allocation
- Conduct needs assessments to identify gaps in employee knowledge, skills, and abilities
- Design and deliver customized learning solutions to address identified training needs
- Measure the effectiveness of training programs using appropriate metrics and evaluation tools
- Continuously update training materials and methods to keep pace with changes in industry trends and best practices
- Provide coaching and support to employees and managers to facilitate learning transfer and on-the-job application
- Establish and maintain relationships with external vendors and training providers to leverage external expertise and resources.
Sales Account Manager
ICE VACATION CENTER INDIA PRIVATE LIMITED
- Managed long-term accounts to ensure client satisfaction and retention
- Cultivated strong relationships with clients to promote loyalty and increase revenue
- Identified and developed new sales opportunities to expand business growth
- Supervised and trained sales representatives to increase performance and meet sales targets
- Collaborated with cruise lines and resort properties to create compelling sales packages for customers
- Managed and processed account settlements to ensure accuracy and timely payments.
Education
Bachelor in Commerce -
Vartak College of Arts, Commerce & Science
H.S.C -
Vartak College of Arts, Commerce & Science
S.S.C -
Rishi Valmiki Vidhyalay High School, Naigon(w)
Naigaon west Skills
- Training delivery & Management
- Managed corporate events,client Servicing on Ground events
- Performance management and Assessment
- Vendor Management
- Learning management systems (LMS) administration
- Training needs analysis and Identification
- Good Written and Spoken Communication skills
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Hobbies
- Discovering new cities and places around the world
Timeline
Assistant Manager in Learning & Development Dept
Gourmet Investment Pvt Ltd
06.2024 - Current
Educational Consultant
Trainocate India Pvt Ltd
09.2018 - 07.2022
Technical Support Associate II
CONVERGYS INDIA SERVICES PVT. LTD.
08.2015 - 01.2018
Senior Customer Service Executive (CSE)
SERCO BPO PRIVATE LIMITED
12.2013 - 08.2014
Senior Customer Service Executive (CSR)
COMPTECH CENTER PVT. LTD.
04.2011 - 05.2013
Learning / Training Coordinator
GP STRATEGIES
Sales Account Manager
ICE VACATION CENTER INDIA PRIVATE LIMITED
Bachelor in Commerce -
Vartak College of Arts, Commerce & Science
H.S.C -
Vartak College of Arts, Commerce & Science
S.S.C -
Rishi Valmiki Vidhyalay High School, Naigon(w)
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